Help Desk Support
: Job Details :

Responsibilities:

• Interact and assist customers from various parts of USCYBERCOM for all types of IT support needs
• Assess, research, and resolve incidents and requests regarding the use of application software products and infrastructure components
• Maintain a log all incidents and requests
• Provide a positive client support experience
• Monitor systems and peripheral equipment, system processing, and error listings
• Perform IT administration and functions - user adds, moves and deletes, backup and restore, preventive maintenance, and upgrades
• Determine appropriate IT policies, while creating and improving upon system documentation

Minimum Requirements:

• Minimum four (4) years of experience in Information Technology
• Minimum of Bachelors Degree in Information Systems, Computer Science, Cybersecurity, Computer Engineering, or related discipline
• One of following security certifications (active status): A+ CE, CCNA-Security, Network+ CE, SSCP, Security+ CE, or higher (minimum DOD 8140/DOD 8570 IAT Level I Certification)
• Active TS/SCI + CI Polygraph

Preferred / Desired Skills:

• Experience with VTC scheduling / troubleshooting
• Tier 1 support experience
• Experience with JIRA and Remedy ticketing systems
• Experience with Microsoft System Center Configuration Manager (SCCM)
• A problem solver who can get in, be given a project, and use engineering skills to determine a solution

Location: Fort Meade/Columbia, MD

We are seeking a Help Desk Support person to join our team supporting U.S. CYBERCOM in Columbia, MD.

TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. Technology moving at the speed of thought embodies these principles the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

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We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

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COMPETENCIES

• Establish Focus
• Change Management
• Develop Others
• Oral Communication
• Written Communication
• Interpersonal Awareness
• Build Relationships
• Analytical Thinking
• Conceptual Thinking
• Strategic Thinking
• Technical Expertise
• Initiative
• Foster Innovation
• Results Oriented
• Teamwork
• Customer Service

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location: Columbia, MD (Customer Site - CANX)
• Type of environment: Office
• Noise level: Medium

• Work schedule: Schedule is day shift Monday Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: Less than 10%

WAGE INFORMATION

Target salary range: $60,000.00 - $70,000.00. The salary range displayed is an estimate and will be determined on several factors regarding the individuals particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

US Citizenship

TS/SCI with CI Poly

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as protected status). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact for assistance.