Help Desk Support
: Job Details :

Description:The Service Desk Technician I will provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required.100% onsite - Louisville, KYAvailable Shifts:Second Shift:10:00am - 6:30pm EST (Rotating shift, Sat/Sunday 2pm - 10:30pm EST)2:00pm - 10:30pm EST (Rotating shift, Sat/Sunday 2pm - 10:30pm EST)Third Shift:Tues-Saturday 10:30pm - 7:00am ESTTOP SKILLS1.Proven experience providing technical support for Windows OSs, Office, Exchange, AD, and a variety of other HW and SW and proprietary systems.2. Experience and skills with HW/SW troubleshooting and critical thinking/problem solving is very important. Have to be able to make end users feel important and at ease.3. Customer Service - will be a customer care position and must have strong customer service skills and strong communication skills with end users and with team members.+ Excellent customer service skills.+ Reliable attendance+ Customer services skills and temperament+ Empathetic+ Good communication skills+ Problem solver (troubleshooting skills)+ Critical thinker+ Adaptable+ Self-starting and Initiative+ Able to simplify explanations so that the customer understandsThe following are examples of the competency items which we would Like to see in this individual as well.+ Experience in customer service-oriented workplace+ Hardware/Software troubleshooting (Onsite and remote)+ Windows 10 Operating System+ VPN Support+ Office Suite (particularly Outlook 2013 or higher)+ Application knowledge (adobe, java, etc.)+ Ticketing System experience and knowledge base writing.+ Experience in phone center and/or helpdesk work+ Experience working in a lively and ever-changing environment (adaptability)+ Experience working with, and as an active part of, a lively team (team player)+ Multi-tasking ability+ Documentation skills (clear, concise)+ Experience with Active Directory (our most used tool to reset passwords)Additional Skills & Qualifications:Excellent customer service skills and communication skills are essential. Interpersonal skills, attitude, and work ethic are more important than technical experience.Experience Level: Intermediate Level************Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:+ Medical, dental & vision+ Critical Illness, Accident, and Hospital+ 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available+ Life Insurance (Voluntary Life & AD&D for the employee and dependents)+ Short and long-term disability+ Health Spending Account (HSA)+ Transportation benefits+ Employee Assistance Program+ Time Off/Leave (PTO, Vacation or Sick Leave)About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.