Description
Home Search Jobs Job Description Help Desk Support Contract: Oklahoma City, Oklahoma, US Salary: $20.00 Per Hour Job Code: 355714 End Date: 2024-12-08 Days Left: 25 days, 2 hours left Apply Title: Service Desk Analyst Location: Remote Duration: 12 months Pay Range: $16/hr - $20/hr Job Summary:
- Provides phone, chat and web support for business and IT customers technical issues and service requests.
- Records problem symptoms and information for escalation of the more complex problems to higher level support.
- Maintains knowledge of relevant products and service offerings to provide accurate solutions.
- Acts as representative of technical services to customers.
- This role is currently 100% virtual, subject to change.
Essential Job Functions:
- Provides basic service desk support for issues and service requests related to hardware, software, network/mainframe connectivity and application support within an enterprise support team.
- Acts as a representative of technical services to customers. Initiates, escalates, and resolves incidents and/ or service requests.
- Conducts timely 1st level problem determination for incidents using documented procedures.
- Acquires and maintains up-to-date knowledge of relevant product/service offerings and support procedures to provide technically accurate solutions to customers.
- Must be able to provide clear, concise, information through written and verbal communications. Accurately documents issues, steps taken, and results following quality guidelines.
- Creates a positive customer experience in every interaction.
Education Requirements:
- High school diploma or equivalent required.
- Bachelor's degree preferred. Equivalent relevant business experience or certifications will be considered.
- Experience Requirements:
- One year of technical experience in an enterprise support environment or equivalent education / technical certifications.
Additional Preferred Skills:
- Remote support (enterprise) experience preferred
- Contact Center experience preferred
- Flexibility to work within 18x7x365 support team;
- Preferred experience with CompTIA A+, Net+, MS Desktop Professional, ServiceNow, Device Manager and Active Directory
Scheduling Details:
- This assignment will begin with approximately 5-6 weeks of training.
- Training will be 8 hours per day and will be hosted Monday-Wednesday.
- Training will begin between 7-9 am CDT.
- After training is completed, individual shifts will be assigned.
- Shifts will be 8 hours per day, 3 day per week (Monday-Wednesday).
- Individual shifts will begin between 6:30 am - 9:00 am CDT.
- Start times should remain static unless there's a shift in business need.
Job Requirement Reach Out to a Recruiter - Recruiter
- Email
- Phone
- SHAKTHIKANNAN KONAR
- ...@collabera.com
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