Location: Asheville,NC, USA
The primary responsibility for this position is to provide technical support to end users in a desktop, server and infrastructure environment. Strong analytical, and problem-solving skills are needed to be successful in this position.
Major Duties and Responsibilities:
* Responsible for diagnosing and resolving Tier 1 and 2 issues
* Installation, Implementation and Administration of Microsoft System Center Suite (Configuration Manager, Operations Manager, DPM, etc.)
* Application and operating system maintenance and upgrades
* System backups and restoration
* System security and functional testing on both unclassified and classified systems
* Providing trouble tracking, coordination, notification, escalation and documentation to resolve events/issues, efficiently minimizing customer impact
* Interfacing with various levels of management for briefing on configuration and design updates and changes
* Responding to alarms and providing level 2 maintenance support for the customer base
* Keeping customers informed by providing status updates
* Providing outage reports to appropriate levels of management
* Verify adherence to security guidelines, including working with auditors to ensure the systems are compliant
* Suggest and implement solutions based on customer requirements and project goals
* Assist other IT professionals as required
Requirements:
* Experience with management of MS Windows Operating systems
* Working knowledge of the latest Windows Operating Systems and standard Applications, configuration and deployments
* Experience or working knowledge of DNS and DHCP infrastructure and technology
* Experience or working knowledge of VMware administration
* Ability to work responsibly with or without supervision
* Working knowledge of ITIL processes
* Good problem-solving skills and the ability to visualize a problem or situation and think abstractly to solve it
Qualifications Desired:
* Ability to work on a team of other administrators and with other groups to troubleshoot issues and solve problems strongly preferred
* Experience with MS Exchange
* Experience with SCCM
* Experience with NetApp storage
* Experience with Cloud storage
* Experience with Alarm/Physical security systems
* Good oral communication and technical writing skills
* Ability to handle constantly changing tasks and priorities, to be able to multitask effectively during busy times and to exercise patience and professionalism during stressful situations is needed
Education:
* Associate's Degree and minimum of 1 year of experience in Service Desk environment preferred.
KeyLogic is proud to be an EEO/AA employer M/F/D/V.