Location: Union,MO, USA
Stability.? Innovation.??We are Silgan.
Now hiring for a Help Desk Support Specialist in Union, MO
What we offer:
* Fair and competitive salary.
* A stable, reliable, and environmentally conscious company.
* Continuing education with opportunities for advancement.
* A comprehensive benefits package, including medical, dental, vision, and life insurance.
* 401k retirement savings plan.
* Paid time off.
* Paid holidays.
* Add on benefits include pet insurance, telemedicine, and specialty programs to treat diabetes, hypertension, and more.
What you'll do:
* Provide Level I and II support remotely via phone, using remote tools or onsite
* Troubleshoot software and hardware failures
* Setup HP desktops, laptops, thin clients, and Microsoft Surface Pro units
* Install hardware and peripheral components like docking stations, printers, keyboards, and monitors
* Load software packages such as networking components, operating systems, and office applications
* Prioritize and work on service desk tickets in the internal ticketing system
* Accountable for being part of an ongoing after-hours on-call rotation
* Develop and conduct various training and instruction for end users on OS and other applications
* Assist users in maximizing the use of computing systems
* Past retail and customer service a plus!
* 5 to 10 percent travel is a possibility
We need you to have:
* Associates Degree
* 2 plus years of hands on technical experience
* In lieu of a degree, 4 plus years of hands on technical experience required
* Experience troubleshooting Microsoft Office, Active Directory Administration, and Virtualization Technologies
* Solid knowledge of Networking, Ethernet Cabling, TCP/IP, and DNS
* Experience troubleshooting Adobe, Standard and Professional software experience
Who We Are:
* America's largest metal food packaging producer.
* A company that strives toward sustainability by reducing our carbon footprint, selecting like-minded suppliers, and providing recyclable products.
* Silgan Containers has set sustainability targets through 2030 to source more renewable energy, reduce greenhouse gas emissions, and divert our waste from landfills to foster environmental stewardship.