Help Desk Support Specialist
: Job Details :

POSITION SUMMARY/RESPONSIBILITIESResponds to all troublesome calls concerning on-line service, network or end-user-related problems. Provides an interface for end-users seeking assistance. Documents problem calls and either solves or ensures timely escalation to the appropriate support level. Promotes the Health's Guest Relations Policy.EDUCATION/EXPERIENCEAn associate degree or equivalent experience is preferred. Specialized courses in Information Services are preferred.