Help Desk Support Specialist
: Job Details :

In a world of possibilities, pursue one with endless opportunities. Imagine Next!When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We've got what you're looking for.Job Description:Do you want to be part of a team that supports USCYBERCOM's internal command IT systems, to include one-of-a-kind cyberspace operations systems? We're looking for someone who is a solid IT Specialist to be a key contributor to that team.What You'll Be Doing:Interact and assist customers from various parts of USCYBERCOM for all types of IT support needsAssess, research, and resolve incidents and requests regarding the use of application software products and infrastructure componentsMaintain a log of all incidents and requestsProvide a positive client support experienceMonitor systems and peripheral equipment, system processing, and error listingsPerform IT administration and functions - user adds, moves and deletes, backup and restore, preventive maintenance, and upgradesDetermine appropriate IT policies, while creating and improving upon system documentationWhat Required Skills You'll Bring:Active TS/SCI with Polygraph required for considerationMinimum two (2) years of experience in Information TechnologyBachelor's Degree in Information Systems, Computer Science, Cybersecurity, Computer Engineering, or related discipline; HS Diploma with 5 years of experienceActive DOD 8140/DOD 8570 IAT Level I Certification or higher (ex: A+ CE, CCNA-Security, Network+ CE, SSCP, Security+ CE)What Desired Skills You'll Bring:Experience with VTC scheduling / troubleshootingTier 1 support experienceExperience with JIRA and Remedy ticketing systemsExperience with Microsoft System Center Configuration Manager (SCCM)A problem solver who can get in, be given a project, and use engineering skills to determine a solutionLocation: Fort Meade/Columbia, MD (Customer Site - CANX)Minimum Clearance Required to Start: Top Secret SCI w/PolygraphThis position is part of our Federal Solutions team. Our Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our diverse, intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what's next to deliver the solutions our customers need now.Salary Range: $83,300.00 - $145,800.00We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!Parsons is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility in the workplace. Diversity is ingrained in who we are, how we do business, and is one of our company's core values. Parsons equally employs representation at all job levels for minority, female, disabled, protected veteran and LGBTQ+. We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest â APPLY TODAY!#J-18808-Ljbffr