Location: Blair,NE, USA
Help Desk Support Tech
Hybrid
Blair, NE
Interested in exploring opportunities to work and grow with Anova??Bring your unique interests and talents to the market leader in Industrial IoT (IIoT) technology and services and grow your passion into a rewarding profession. Perform a mission-critical position?-?leading the enterprise build of data center, server, and storage systems, designing, developing, and delivering essential data and voice infrastructure for a world-class IIoT platform, and making a measurable impact in a dynamic role and workplace where we support your success, when you join our global (and growing!)?team?- as a Helpdesk Support Technician?@ Anova.
Anova has adopted a Hybrid-Working Policy. All employees collaborate in-office on Tuesdays, Wednesdays and Thursdays and have the option to work remotely on Mondays and Fridays.
About the Role:
Key responsibilities for this role Include but are not limited to:
* Serve as the first contact to provide technical support to users by researching and answering questions, troubleshooting problems, and maintaining the end user computing environment
* Identify and manage local IT maintenance and services to ensure the company's technology infrastructure operates smoothly and efficiently.
* Provides answers to users by identifying problems, researching answers, and guiding users through corrective steps
* Onboard ANE employees in person and ensure they are fully set up with all necessary company applications.
* Troubleshoot, diagnose, and resolve technical hardware and/or software issues
* Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
* Redirect unresolved issues to the next level of support personnel
* Keep record of problems and their resolution
* Follow-up with customers
* Provide feedback on processes and make recommendations on areas to improve
* Suggest improvements on procedures
* Perform software installation, configuration, and upgrades
* Provide on-call/afterhours support as needed/assigned
What you'll need to succeed:
* In-depth knowledge of computer systems, mobile devices, and other tech products
* Hands on experience with diagnosing and resolving basic technical issues
* Excellent communication and interpersonal skills
* Customer-oriented and patient
* Microsoft Windows, Active Directory, and Office 365 administration experience is essential
* Bachelor's degree in Computer Science, Engineering, or related field is preferred
ABOUT ANOVA
We are very proudly one Anova - built by integrating the best in IIoT technology and expertise. Anova monitors more than 1,000,000 assets across nearly 80 countries for over 2000 clients, from family businesses to the largest LPG, Industrial Gases, and chemicals companies in the world. Our scale is global. Our service is local. We partner directly with customers, taking a holistic approach and delivering tailored solutions that drive innovation and improvement and make our world more safe, efficient, and reliable.
We believe that rewarding work should reward you. As part of Anova, your work, integrity, and commitment are rewarded through competitive compensation and reward strategies, through sincere appreciation, and through opportunities for growth and advancement. We put people first by providing benefits that support your life and well-being, from health and finance, to recognition and reward, and so much more - we've got you covered. Anova participates in E-Verify to confirm the identity and employment eligibility of all new hires in the U.S.
* Benefits based on best practices from around the world.
* People putting people first.
* Work that works for you.