Help Desk Technical Support
: Job Details :

PROLIM (www.prolim.com) is currently seeking help Desk Technical Support for one of our top client for Newport News, VARole: Help Desk Technical Support 1st, 2nd and 3rd shiftLocation: Newport News, VADescription/Comment: Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates and analyzes problems utilizing historical database records. May route calls to product line specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.AA or other 2 year technical degree in related discipline and 0 years experience- Experience supporting many applications including MS Office products, O365, VPN apps and many other business and engineering applications- Experience doing technical support over the telephone and/or in chat- Experience with troubleshooting Windows clients- Experience working remotelyWhat are the top 3 items the Hiring Manager is looking for?Customer service. Call center. Technical support (Windows).About PROLIMPROLIM is a leading provider of PLM, IoT and Digital transformation solutions to Global Fortune 1000 companies. With 9 global offices in US, India, and Australia, PROLIM has won 30+ awards and proudly serving over 1200+ customers to innovate and improve their profitability and efficiency. PROLIM was founded in 2005 and is headquartered in Farmington Hills, USA. With the global footprint and expertise in latest technologies, PROLIM can partner with you to speed up your Digital Transformation journey.