Since 1935, Werres Corporation has been providing material handling equipment, customized engineering systems, and forklift equipment to clients throughout Maryland, Virginia, West Virginia, Washington D.C. and the Federal Government worldwide. A Toyota Industries Corporation Group Company. We are now recruiting for an IT Help Desk Technician - Entry Level. Fulltime position. Primary Responsibilities Provide a first-level response to all computer hardware and software-related inquiries via multiple methods. Acknowledge and respond to tickets and escalate to appropriate teams and tiers as required. Provide additional support with Patching and Anti-virus updates and assist in the management of computer assets. Skills and Personal Characteristics
- Be detailed oriented, and self-motivated
- Be highly ethical and have a high degree of personal integrity.
- Ability to troubleshoot issues in a logical manner.
- Ability to collaborate in a team environment.
- Possess good communication skills and interpersonal skills: the ability to interact with customers, vendors and all levels of employees throughout the company in a positive, appropriate manner.
- Have obtained an Associate degree or one or more of the following industry certificates:
- CompTIA A+
- Microsoft Certification
- Technical School Certificate
- Relevant Work Experience
Main Tasks
- Respond to incoming tickets, completing and tracking issues in a timely fashion.
- Document new information in detail to the internal knowledge base.
- Triage, diagnose, and resolve computer hardware and software issues
- Identify common issues and escalate them to management
- Manage Antivirus and respond to alerts. Check on risk issues
- Provide support for remote employees
- Install hardware/software, and windows patches along with Anti-Virus updates.
- Create and manage employee active directory, email and phone system accounts
- Handle onboarding/offboarding tasks
Benefits: Typical workweek consists of 40 or more hours. Competitive voluntary benefits including medical, dental, vision, long term disability, 401(k) retirement plan with company match, paid holidays, PTO. In addition, the company provides employee term life insurance and company paid short term disability insurance. Don't let this opportunity pass you by! Apply now! All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law. Drug Free Workplace. Background Check Required.