Description We are seeking a Level 1 Help Desk Technician who is customer service-oriented and can provide technical support to users efficiently and accurately. The job requires a mindset to learn new educational technologies, the ability to effectively troubleshoot technical problems, and provide excellent customer service to staff, students and parents in a high demand environment. RequirementsPrimary Job Location: Desert Heights Charter School 5821 W Beverly Lane Glendale, AZ 85306 Desert Heights Preparatory Academy 3540 W Union Hills Drive Glendale, AZ 85308 Primary Responsibilities:
- Primarily responsible for the initial troubleshooting and routing of all new service requests; effectively escalates requests for resolution when needed.
- Provide one-on-one end-user problem resolution remotely and in-person for 2 school campuses.
- Manage user accounts and configure end user devices (Windows PCs and iPads).
- Perform scheduled procedures and system maintenance.
- Ensure proper recording, documentation, and closure of service requests.
- Assist in the creation of documentation and training materials for staff and students.
- Other related job duties as assigned.
Skills and Qualifications:
- One year providing end-user technical support.
- Excellent interpersonal and customer service skills.
- Problem-solving and critical-thinking skills.
- Excellent written and verbal communication skills.
- Aptitude to learn new technologies.
- Ability to quickly diagnose and resolve technical issues.
- Exceptional teamwork and leadership skills.
- Ability to work in a fast-paced environment with a high call volume.
Job Requirements:
- Valid IVP Fingerprint Clearance Card
- Current Resume
- Three Letters of Recommendation
Benefits:
- Competitive Medical, Dental, Vision, Life Insurance & 401k
- Professional Development Opportunities
- Paid Time Off and Holidays
Job Type: Full-Time, on-site