Job DetailsJob Location Lubbock Main Office - Lubbock, TX Position Type Full Time Education Level 4 Year Degree Travel Percentage Negligible Job Shift Day Job Category Information Technology Job Posting Date(s)Start Date 10/04/2024 End Date 10/18/2024 DescriptionPosition Summary: The Help Desk Technician provides technical support to credit union staff, ensuring prompt and effective resolution of IT-related issues. This role involves troubleshooting hardware and software problems, assisting with banking technology, and maintaining efficient operations of the credit union's IT systems. Duties and Responsibilities:
- Provide technical support and assistance to end-users via phone, email, chat, or in-person.
- Troubleshoot hardware, software, and network issues and provide timely resolution.
- Maintain detailed records of all support requests, resolutions, and follow-ups using the ticketing system.
- Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
- Assist with user account management, including password resets, access permissions, and account provisioning.
- Collaborate with other teams to escalate and resolve complex issues.
- Provide user training and guidance to staff on IT systems and banking technologies.
- Maintain knowledge base articles and documentation for common issues and solutions.
- Stay updated on emerging technologies and best practices in IT support.
- Exercises independent judgment, initiative, and attention to detail as well as the ability to function well in a rapidly changing environment with little direct supervision.
- Champions and embodies company values of Kindness, Trust, Excellence, Respect, and Stewardship.
- Executes company strategies, policies, procedures, and projects to achieve organization goals and requirements.
QualificationsSkills/Qualifications
- One year of hands-on experience with the following is necessary:
- Technical proficiency in Windows operating systems.
- Knowledge of Microsoft Office Suite and other common business applications.
- Basic understanding of TCP/IP networking and troubleshooting principles.
- Familiarity with Active Directory, Exchange, and other enterprise systems.
- Reliable transportation and a valid license are mandatory as there will be occasional travel to remote properties to provide support.
- Able to lift 50lbs and is comfortable sitting or standing for long periods if necessary.
- Fiserv and banking experience strongly preferred but not required.
- Industry certifications are preferred (i.e. CompTIA A+, N+, etc.).
- Excellent ability to multitask, prioritize, and report. Professional demeanor and dress.
This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.