Location: Lakeland,FL, USA
Description:
Open opportunity with a large Chemical Manufacturing Client 2 days a week on-site in Lakeland, FL for level 1 Help Desk.
Job Functions, Essential Duties and Responsibilities
•Perform imaging and other software installations on computers
• Prioritize help tickets properly and communicate updates to users and the support team as
appropriate.
• Record, track, and document the troubleshooting request problem-solving process, including
all successful and unsuccessful decisions made, and actions taken, through to the final
resolution.
• Build strong working relationships with end users to set service level expectations and align
support with business requirements.
• Use proper judgment while complying with escalation workflow to determine problems that
need escalation. Escalate problems (when required) to the appropriate IT teams.
• Identify and learn appropriate software and hardware used and supported by the
organization.
Hardware and Software Requests
• Prioritize end user requests for software and hardware.
• Perform workstation builds including installing and upgrading software, implementing
required software and configuring
systems and applications.
Other Duties and Responsibilities
• Knowledge and understanding of Security requirements in the Corporate and Divisional
Security Policies and adherence with the policies.
• Knowledge of Corporate Human Resource policy and procedure, especially as it relates to
technology usage.
• As requested, participate in disaster recovery exercises.
Skills:
servicenow, imaging, Re-Imaging, Support, OneDrive, Customer service
Top Skills Details:
servicenow,imaging,Re-Imaging,Support,OneDrive,Customer service
Additional Skills & Qualifications:
Strong customer Service skills and patience
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.