Location: Pasadena,TX, USA
Insight Global is looking for a Help Desk Technician to join our top chemical client. Work authorization not specified, The salary range for this role is $45,000- $65,000 depending on experience level. This person will provide a wide range of support and customer service on various hardware and software issues in a chemical manufacturing environment. Support client computer user productivity and environment, focusing on resolution of computer software and hardware problems. Additional responsibilities below: 1. General Local User Support Basic PC/Laptop and network troubleshooting and repair Peripheral support to include printers, faxes, projectors, etc. PC/Laptop and peripheral setup and upgrades, as directed Application support and installation Log all calls and actions taken 2. General IT Shop Support Maintain PC inventories and pertinent data (spreadsheet with description/user/location). Keep the IT environments clean and well-managed Image or configure PCs, perform PC imaging or reloading, as needed Evaluate existing systems virus and security updates are current check the overall health of the system review installed software for health, relevance, need and licensing Store and recycle old equipment Backup Monitoring and tape exchange, as directed 3. Provide alternate IT support for all issues when the IT Generalist is unavailable. Be prepared to travel to 2 different location every other week (mileage will be reimbursed) 4. Ad hoc assignments such as office relocations, reports, file, and data support. 5. Support the IT security policies, processes, and procedures to comply with mandates, including Sarbanes Oxley, HSES requirements, etc We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
- Plant experience - 2+ years of helpdesk experience - Basic troubleshooting experience - Experience using any ticketing system (client uses Manage engine Service Desk+) - Associates degree or IT certifications