Help Desk Technician
: Job Details :

Summary

The Help Desk Technician candidate will be responsible for providing technical support and troubleshooting assistance to our employees, ensuring smooth operation of computer systems, software applications, and related equipment.

Job Responsibilities and Essential Functions

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Diagnose and resolve technical hardware and software issues efficiently and accurately.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and peripherals.
• Collaborate with IT Director to escalate complex issues and facilitate timely resolutions.
• Document all technical inquiries, incidents, and solutions for future reference and continuous improvement.
• Assist in maintaining inventory of hardware and software assets.
• Streamline new system onboarding processes utilizing automation capabilities within Microsoft Entra
• Ensure compliance with company policies and procedures regarding IT security and data protection.

Core Competencies

• Responsiveness to Tasks
• Ownership of Projects
• Hitting Deadlines
• New Skill Development
• Tackling New Challenges
• Working Well with Others

Education and Experience (required)

• Associate's degree in Information Technology, Computer Science, or related field
• 2+ years of experience in a Help Desk Technician role or similar
• Familiarity with ticketing and asset management systems
• Experience administering Microsoft Intune and AutoPilot
• Working knowledge of intermediate network designs and functionality
• Intermediate to advanced understanding of Microsoft Windows operating systems and Office Suite

Education and Experience (preferred)

• Bachelor's degree in Information Technology, Computer Science, or related field
• Experience in oil & gas industry
• 5+ years of experience in a Help Desk Technician role or similar

Other Requirements

• Must be able to pass a pre-employment background screening
• Ability to legally work in the US without sponsorship

Compensation

Our cash compensation amount for this role is targeted at $58,800 - $90,700 annually in this location. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amount listed above.

Top Benefits & Perks

As a member of Bison, you'll enjoy an impressive benefits package:

• Medical Plan: Bison offers multiple medical plans to choose from. Lowest level plan premiums are covered at 100% for employee and dependents. Additional buy-up plan options available with premiums covered at 75% for employee and dependents
• Dental Plan: Bison covers premiums for dental plans for employees and dependents.
• Vision plans.
• HSA with Bison contribution.
• Multiple FSA plans.
• Long-term disability, life insurance, and AD&D covered by Bison.
• 401k plan: Bison matches 100% of employee contributions up to the first 4% of compensation.
• Paid Time Off.
• Paid Volunteer Day.
• Sick Time.
• Cellphone reimbursement.

Location

This position is located Denver, CO. Candidates currently residing in locations outside of daily commuting distance will be considered, however, it is the expectation that the selected individual will be available at the work location. No relocation or travel assistance will be provided by the Company for this position.

Work Environment

This position operates in an office and field environment. This entails working inside in an office space wherein employee may be provided a public workstation (cubicle) or private office. From time to time, the role may require field visits where exposure to extreme weather conditions, fumes, airborne particles, vibrations, dust, electrical charges and other unforeseen exposures may be encountered.

Physical Demands

In the performance of the duties and responsibilities of this job, the employee is required to have visual acuity to operate a motor vehicle and view a computer terminal for prolonged periods of time. While at work sites, the employee will be expected to walk and stand. Individuals might be asked to climb, balance, stoop, kneel, crouch, reach, and/or crawl. Individuals might be required to lift, carry, push, or pull up to 50 lbs. in the performance of this position.

Position Type and Working Hours

This is a full-time position. Typical work hours are from 8:00 a.m. to 5:00 p.m. Monday – Thursday and 8:00 a.m. to 4:00 p.m. on working Fridays. Employee must be capable and willing to work overtime as required and to participate in occasional meetings, events, seminars, conferences, or other activities outside of typical work hours. Employees responsible for project operations are expected to monitor and, in some cases, respond to emails, calls, or texts outside of business hours.

Travel

Occasional travel to work site locations may be expected. Overnight stays may be required from time to time for training, seminars, field visits, or visits to onsite locations.

Disclaimer

This job posting is not intended to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. The Company reserves the right to change or assign additional duties, responsibilities, and activities at any time with or without notice.

Hiring Practices

Bison is proud to be an equal-opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our application procedures. If you need assistance or an accommodation due to a disability, you may contact HR Manager at ...@bisonog.com.