Description SAIC is seeking a Help Desk Technician to join our team of diverse individuals in Chantilly, VA. This position requires an active Top Secret Clearance with ability to obtain a Polygraph. As part of a team maintaining a long-standing information management system (IMS), you will work to resolve technical problems and answer queries by telephone or self-service ticket. Additional responsibilities include:
- Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records
- Route calls and/or tickets to subject matter experts, when necessary
- Maintains and updates records and tracking databases
- Alerts management to recurring problems and patterns of problems
- Maintains and improves training materials for the system and host live training sessions both in-person and virtual
The position includes daily interactions with the engineering staff to support quality assurance activities and provide feedback for priorities affecting the user base.Clearance required to start: Top Secret/SCI. Clearance required to obtain to remain on the program: Top Secret/SCI with Polygraph.
Qualifications Bachelors and two (2) years or more experience; Masters and 0 years related experienceRequired Skills:
- Associates Degree in IT related field
- 1+ Year(s) of experience working directly with Information Technology
- Ability to collect actionable information from a non-technical community
- Excellent communication skills, both written and verbal
- IA-relevant certification (CompTIA A+, CompTIA Network+, CompTIA Security+, etc.)
- Clearance required to start: Top Secret/SCI. Clearance required to obtain to remain on the program: Top Secret/SCI with Polygraph
Desired Skills:
- Demonstrated web application development experience on UNIX- and/or LINUX-based platforms
- Experience working with web technologies, such as HTML, CSS, JavaScript, PHP, JSP, etc.
- Previous Help Desk experience
- Experience with Amazon Web Services
SAIC accepts applications on an ongoing basis and there is no deadline.Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.