Help Desk Technician On-Site
: Job Details :

*POSITION SUMMARY:*The Help Desk Technician provides primary help desk support to end users.*ESSENTIAL FUNCTIONS** Primarily responsible for end user support of the computing environment including desktop hardware, operating systems, general office productivity software, telephones, faxes, copiers, as well as the technical aspects of mission critical application software. Provides excellent customer service in all contacts with end users, vendors and peers. Uses independent judgment and critical thinking to resolve end user problems.* Reviews and prioritizes help desk requests and voice mail to effectively and efficiently resolve problems over the phone, through remote access, or on-site. Electronically documents help desk requests.* Responsible for keeping the computer hardware and software inventory up to date by following established procedures for moving and changing hardware, tracking workstation identification tags and installing only licensed software. Performs extraction of audit data and runs reports off this data. Verifies that all computers/printers and monitors are accurately reflected in the audit program.* Responsible for the purchasing and installation of computer equipment, basic support/network troubleshooting and desktop software.* Primarily responsible for upgrading and deploying new user accounts, computers and printers. Installs, upgrades, and supports general office productivity software.* Researches hardware and software solutions to business problems. Customizes features and functionality of hardware and software. Examples: document scanning, copiers, voice dictation, electronic inventory, faxing, etc.* Documents the configuration of hardware and software systems installed or modified.* Works with the Systems Engineer or Systems Administrator to plan, implement and support all aspects of the organization's Telemedicine infrastructure.* Acts as a liaison with technical staff, as necessary.* Participates in the organizations Performance Improvement Process.* Maintains a high level of professionalism while performing job functions. Appropriately sets user's expectations, effectively communicating with users and team members, delivering on promise dates and clearly documenting work performed.*Performs general computer room operations.* Willingness to learn.* Other duties as assigned.*KNOWLEDGE/SKILLS/ABILITIES**Required:*At least 1-2 years experience working in an office settingKnowledge of TCP/IP LAN computing and LAN card configurationKnowledge of common end-user applications like Microsoft Office 365, web browsers, VPN software, etc.Knowledge of Microsoft Windows operating systemsKnowledge of copiers and fax machinesStrong interpersonal communication and desire to maintain and promote a positive departmental and organizational imageCustomer Service SkillsValid Driver LicensePossess an Arizona Level 1 Fingerprint Clearance Card or able to obtain one*Preferred:*1-3 years of experience in Help Desk support within a Microsoft environmentorAA, AS degreeA and/or Network certificationsJob Types: Full-time, Part-timePay: $21.33 per hourExpected hours: 20 – 40 per weekBenefits:* 401(k) matching* Dental insurance* Health insurance* Health savings account* Life insurance* Paid time off* Tuition reimbursement* Vision insuranceSchedule:* 8 hour shiftAbility to Relocate:* Flagstaff, AZ 86004: Relocate before starting work (Required)Work Location: In person