Help Desk Tier I - TS/SCI with Polygraph
: Job Details :

Help Desk Tier I - TS/SCI with PolygraphMake your application after reading the following skill and qualification requirements for this position.

Type of Requisition: Regular

Clearance Level Must Currently Possess: Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain: None

Suitability: Public Trust/Other Required: None

Job Family: Systems Administration

Job Qualifications:

• Skills: Help Desk Support, IT Tech Support, Troubleshooting
• Certifications:
• Experience: 3 + years of related experience
• US Citizenship Required: Yes

Job Description:

Transform technology into opportunity as a Help Desk Tier I/Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

WHAT YOU'LL NEED TO SUCCEED:

• Education: Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• Required Experience: 3+ years of related
• Required Skills & Experience:
  • Demonstrated experience in IT support or help desk roles
  • Demonstrated experience working with ticketing system and effective issue tracker experience
  • Excellent problem-solving, analytical, and research skills
  • Demonstrated experience and working knowledge of computer systems, hardware, and software troubleshooting
  • Excellent communication and interpersonal skills
  • Excellent customer service experience and patience
• Position hours: M-F, staggered start times
• Day-to-day Help Desk Technician responsibilities:
  • Provide polite, professional, responsive customer service when answering phone calls
  • Provide first contact and incident resolution of calls received. Attempt to resolve as many issues as possible during first call resolution, or at Tier 1
  • Efficiently escalate detailed incidents to Tier II or higher as required
  • Analyze customer needs to determine functional requirements
  • Comprehensive knowledge of principles, methods, and techniques used in troubleshooting and support
  • Provide advice to end users as needed
  • Document incidents in database tool
  • Security Clearance Level: TS/SCI with Polygraph
  • Location: Bethesda, MD - On Customer Site
  • U.S. Citizenship Required

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holiday

The likely salary range for this position is $110,500 - $130,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours: 40

Travel Required: None

Telecommuting Options: Onsite

Work Location: USA MD Bethesda - Customer Proprietary (MDC240)

Additional Work Locations:

Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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