Helpdesk Analyst (100% remote 8pm-4am M-F)
: Job Details :

We are seeking an experienced Helpdesk Support Specialist to join our IT team. The ideal candidate will have previous experience working in a law firm environment, coupled with strong technical skills in network and security. This role will require a proactive individual to provide efficient and effective support to our legal staff, addressing a range of IT issues, troubleshooting, and ensuring smooth daily operations. This position is 100% remote (with preference of being in tri-state area) Key Responsibilities: Provide day-to-day helpdesk support for hardware, software, and network issues, responding promptly to user inquiries and resolving technical issues. Assist in diagnosing and troubleshooting desktop, printer, and peripheral issues. Manage and resolve support tickets efficiently, ensuring timely resolution for all end-user problems. Support users in legal-specific applications and software, providing guidance and troubleshooting for document management systems and legal case ma...Analyst, Remote, IT, Software, Support Specialist, Desktop Support, Staffing, Technology