Helpdesk Coordinator (hybrid, flexile options)
: Job Details :

Provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance. Responds to customer questions regarding operation and malfunctions. Advises customers on preventive maintenance and configuration adjustments to improve product performance and customer satisfaction. Applies a theoretical knowledge-base to work to achieves goals through own work. Characterized by specific functional expertise typically gained through formal education. May provide guidance to others as a project manager using technical expertise. Requires knowledge and experience in own discipline; still acquiring higher-level knowledge and skills. Builds knowledge of the company, processes and customers. Solves a range of straightforward problems. Analyzes possible solutions using standard procedures. Receives a moderate level of guidance and direction Experience:College degree required. Requires understanding and application of procedures and concep...Coordinator, Technical Support, Management, Associate