CONTRACT JOB DESCRIPTION
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Responsibilities:
Provide technical assistance to computer system users on a variety of issues.Identify, research, and resolve technical problems.Respond to telephone calls, email, and personnel requests for technical support.Document, track, and monitor problems to ensure timely resolution.Have knowledge of commonly used concepts, practices, and procedures within a particular field.Answer questions or resolve computer problems for clients in person, via telephone, or from a remote location.Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.Provide service and preventive maintenance activities on terminals, printers, and personal computers; possess basic knowledge of electrical/mechanical principles and basic electronics.Read and comprehend technical service manuals and publications.Utilize basic mathematics to read and understand various gauges, meters, and measurement devices.Able to diagnose and repair products by replacing worn or broken parts and making technical adjustments.Make appropriate use of reference publications and diagnostic aids in resolving technical problems.Demonstrate strong communication skills.Assist in the coordination of changes, upgrades, and new products, ensuring systems operate correctly in current and future environments.Provide accurate and complete answers to general use and administrative environment questions in a timely manner.Implement shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.Communicate accurate and useful status updates.Manage and report time spent on all work activities.Ability to work in a team environment.#J-18808-Ljbffr