Helpdesk/Desktop Support Engineer
: Job Details :

Role - Helpdesk/Desktop Support Engineer

Location - Atlanta, GA 30354-1989 (5 Days Onsite)

Duration - Contract

Description -

The current job is the implementation of the new Zetron system in OCC (Operations and Customer Center) and the installation of the Zetron media dock component in the RCC (Reliability Center). Zetron is the air to ground radio and phone system used by the OCC and ATL Radio.

The project is in two locations. At the RCC, the contractors will be removing the current and installing the new peripherals, as well as doing the necessary cable management and hookup of the new peripherals to the Zetron media dock.

At the OCC, the work consists of deinstallation of current Zetron at 199 positions and the subsequent installation of the new system at 225 positions. The schedule of work in the OCC will depend on the final cutover plan to be determined in the next two weeks. It is currently planned as 8 hour shifts, 5 days per week, working a rotating schedule Sunday through Saturday; the start times are unknown currently but likely to be 0600.

At the RCC, the equipment to be deinstalled and installed includes:

1. Speakers

2. Headsets

3. Handsets

4. USB hubs

5. Cabling for the items above.

6. Connection to the new media docks and jackboxes.

The equipment to be deinstalled and installed at the OCC includes:

1. Shelf unit to hold console

2. Console workstation (W10 MoM)

3. Media Dock

4. ACU unit

5. Jackboxes

6. Cable extenders

7. USB hub x2

8. Cable manager x2

9. Speakers

10. Handset

11. Headset

12. Monitor

13. Ethernet cable from port key through tray and slat wall to console workstation

14. Power cabling from floor through the tray and slat wall to console workstation

Tools required (per Zetron instruction-tools are available on-site):

1. 3/16 - Flathead Screw Driver

2. 3/32 x 1 ½ - Flathead Screw Driver

3. #1 - Philips Screw Driver

4. #0 x 1 ½ - Philips Screw Driver

5. 10 to 18 Gauge – Wire Strippers

6. Small Diagonal Cutters

7. Box Cutter

8. Power Drill (Screwdriver)

9. #2 square bit (Robertson) for Power Drill

The work also includes cable management, asset management, testing of each position and trash cleanup.