Helpdesk
: Job Details :

Our client is currently seeking a Helpdesk Schedule: Full-time, Monday to Friday, 8:00 AM - 5:00 PM ETLocation: 100% OnsiteRole Overview: Join our team as an IT Support Specialist where you will provide critical phone support services. Your goal will be to achieve first-call resolution, ensuring customer satisfaction through effective troubleshooting and problem-solving.Key Responsibilities:Deliver exceptional phone support to users, addressing their issues promptly.Troubleshoot a variety of technical problems to find effective solutions quickly.Strive for first-call resolution with every customer interaction, minimizing the need for follow-up calls.What We Offer:A structured work schedule in a dynamic environment.The opportunity to develop and refine your troubleshooting skills in real-time scenarios.A supportive team that values your contribution to customer service excellence.