Helpdesk Support Analyst, San Antonio TX (Hybrid)
: Job Details :


Helpdesk Support Analyst, San Antonio TX (Hybrid)

Motion Recruitment

Location: San Antonio,TX, USA

Date: 2025-01-01T18:10:07Z

Job Description:

Contract Duration: 12+ Months

Required Skills & Experience

  • Bachelor's degree in Business, Risk Management, Information Security, Finance, Statistics or other related field.
  • 3 years of experience in the information security domain of Identity and Access Management.
  • Proven ability to drive the execution of processes and standard procedures, operational tracking and readiness to improve the end product, operational efficiency and customer satisfaction.
  • Experience with process reengineering/optimization is preferred.
  • Superior data skills, including the competency to recognize trends and the cognizance to analyze results for reasonableness.
  • Ability to identify and analyze problems, prepare forecasts and recommend sound business solutions using discretion.
  • Advanced knowledge of Microsoft Word, Excel, Access, SharePoint, PowerPoint, and Visio.
  • Strong meeting organization and facilitation skills.
  • An eye for detail and commitment to checking all operational findings for a technical group.

Desired Skills & Experience

  • Certifications in CISSP/CISA/CISM/CRISC.

What You Will Be Doing

  • Perform quality assurance reviews on data files used by the company's internal system.
  • Create/modify/update/maintain SoD rules.
  • Conduct pre-production impact studies.
  • Use of ServiceNow ticket for processing, escalation tracking, log reviews, and exception log tracking.
  • Prepare and analyze ad hoc complex reports for special projects.
  • Handle time sensitive access control email requests using customer service, interpersonal, and time-management skills for different business sectors on a daily basis.
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