Job DescriptionHelpdesk TechnicianWho We ARE: When you work for the Best. Gym. Ever, you join the Best. Team. Ever. Our corporate office reflects the culture of our gyms. We're enthusiastic leaders, hard-working and experts at what we do. Our corporate team supports our gyms by having a can-do attitude and rolling up our sleeves to get to work. We always keep the end goal in mind- do what's best for our members, club employees and our business.What We LOVE: People. Fitness. Teamwork. Fun. Changing Lives.What You'll DO: Reporting to the IT Director, The Helpdesk Technician provides hardware, software and network support and troubleshooting to the corporate office and acts as the help desk for the field clubs. This person serves as the liaison between The Edge and its vendors ensuring support requests are addressed and service level agreements are achieved successfully. Additionally, this position will provide tactical tasks needed to ensure technology solutions are aligned with the needs of the business.Duties Responsibilities/Essential functions:
- Promotes an engaging and welcoming environment to all employees and members.
- Creates a culture and environment consistent with company values and standards for employees and members.
- Acts as first line of support to the entire Corporate Office, responds to user requests for service and identifies the nature and extent of support needed. Provides support or refers to the appropriate vendor.
- Responds to software/hardware problems from the field, on site or over the phone and investigates problems to find resolutions. Follows up with vendors or accesses their online technical support to obtain updates. Uses ticketing system to document issues, follow-up, and ensure technical problems are resolved.
- Installs, configures, maintains and troubleshoots a wide range of software used throughout the organization.
- Assists with IT projects by coordinating vendors and tracking tasks in the project software to ensure timeline visibility and track deliverables from contributors.
- Coordinates and communicates upcoming IT projects to club employees and oversees installation/completion.
- May be asked to work on special projects at various clubs.
- Some travel between clubs will be required. Travel to new markets may also be required.
- This position participates in an after-hours on call rotation
Key Qualifications:
- Two years providing Helpdesk or Desk Side Support
- Basic understanding of Exchange/o365
- Proficient knowledge in Windows operating systems
- Experience with Point of Sale equipment
- Strong attention to detail is required.
- Experience interacting with technical vendors.
- Basic understanding of remote-control technologies.
- Exposure to networking/Internetworking
Education Experience:
- 4 year degree in a technology field. Combination of education and experience acceptable.
- Experience supporting a 24×7 environment
Competencies:
- Customer Focus
- Communication
- Technical Capacity
- Creative Problem Solving
- Thoroughness
- Time Management
Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.Work Environment:This job operates in a professional office environment with a several sets of stairs. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Travel: Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected. You will be traveling from club to club on occasion and some overnight for new club opening projects. Travel may be up to 20%.Position type and expected hours of work: This is a full time, non-exempt position, and hours of work are Monday through Friday, 8:30am - 5pm (40 hours per week). Occasional evening and weekend work may be required as job duties demand.Supervisory Responsibility:This position has no supervisory responsibilities.What We Offer YOU:
- We will give you a FREE Gym membership for you and a friend! Get your workout in during lunch or after shift!
- We insure you and your family stay healthy with our tiered Health Benefits: Medical, Dental Vision.
- We work hard to play hard... take your vacation! PTO Paid Holidays. Vacation days improve overall wellbeing!
- We make sure you plan for your future. Enroll in our 401k.
- We want you to save money! There are discounts on personal training, apparel, shake bar Edge Kids!
- We want you to grow! Team builders, Leadership and Development training, all opportunities to advance!
- We want you to advance your education! Reimbursed training certifications!
- We protect you with our company paid Life insurance ($25k), and Long-Term Disability (LTD) and Employee Assistance Program (EAP)
- We will give you an awesome culture and fun work environment! Look forward to coming to work each day!
- Not all heroes wear capes, we wear sneakers and workout clothes! There is a reason our members call us the best gym ever... it's because we have the best staff ever... come join our team! It's okay... you can invite your friends to come work with you too!
Edge Fitness, LLC is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.The above statements are intended to describe the general activities, duties and responsibilities that are required of the employee for this job. Please note these statements are not an exhaustive list of all activities, duties and responsibilities. Duties, Responsibilities and activities may change at any time with or without notice.