Location: Morrisville,NC, USA
HOA Manager
We are Lennar
Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.
Join a Company that Empowers you to Build your Future
Homeowners Association Manager provides management, direction, and leadership to ensure a community property is maintained and operated in accordance with Company objectives. Responsibilities include working closely with third party management company, internal and external counsel, members of the association, and/or developer representatives to manage and operate the association and to facilitate solutions to problems amongst communities and parties.
A career with purpose.
A career built on making dreams come true.
A career built on building zero defect homes, cost management, and adherence to schedules.
Your Responsibilities on the Team
Community Care Responsibilities
• Direct all interaction with customers and all on-site and off-site management companies, association managers, activities directors, gate attendants, arc boards, vendors and suppliers personnel
• Respond to all customer complaints and coordinate with Lennar' Corporate customer care department to resolve outstanding concerns
• Facilitate specific customer care seminars for residents
• Manage customer complaint log to ensure proper resolution to all complaints are resolved in the timeframe expectations set by the division
• Develop and maintain an effective ongoing resident's relations plan, implement initiatives, and retain an operating environment to achieve a satisfactory level of resident service as measured by formal and informal feedback and surveys
• Oversee the coordination with appropriate homebuilding field, administration and sales associates on community needs or requests
Community Management / Club Management
• Manage the creation and supervision of community structures including master and sub homeowner associations, maintenance free designations, community development districts and condominium and common associations
• Participate in the operation of Community Development Districts
• Develop and implement the processes that will improve consistent communication flow to our customers and management companies including but not limited to community: newsletters, event calendars and web-sites
• Provide leadership and direction to effectively manage relationships with other business groups and achievement of company and property goals and objectives
• Sit on HOA and CDD board of directors as required
• Develop a process of communication between Lennar Sales and Community representatives and HOA Management
• Lead team of external management companies & consultants responsible for managing in excess of $50M in assets (clubs and common areas)
• Responsible for operational control of all HOA's and clubs in excess of $50MM in assets, and developing strategies and executing a plan to lead a team of external management companies and consultants
• Create all HOA documents, club plan documents, condominium documents, and sales disclosure documents
Homeowner and Condominium Management
• Direct all association meetings including quarterly meetings, budget meetings, committee meetings, public presentation meetings, annual meetings and turnover
• Manage the preparation, establishment and operation of Homeowner, condominium and commercial associations and act as a liaison and board member
Facilities Management
• Responsible for service standards execution by management companies including golf courses, restaurants, pools, club and fitness facilities
• Insure proper staff training, supervision and follow through is being executed by management companies
• Responsible for managing the performance of all management companies and developing processes to implement staff evaluations and development programs
Financial Analysis & Review
• Responsible for monthly analysis and review of community homeowner/condominium associations and CDD financial statements
• Prepare and execute community Asset Management Plan
• Develop complete and accurate annual budget(s), meeting all deadlines and demonstrating thorough analysis and consideration for the goals of the asset as well as market conditions
• Develop, implement and track the annual HOA budget for the Division as well as tracking budgets for all communities
• Develop and maintain the annual cash flow projections in monthly and quarterly detail, and develop strategies to streamline the cash forecasting process
• Responsible for developing and implementing the annual HOA budget for the Division, including revenue projections, deficit funding projections, and marketing plan to boost revenue from Food & Beverage income
• Develop and maintain the annual cash flow projections in monthly and quarterly detail, and develop strategies to streamline the cash forecasting process
• Develop and manage community budgets
• Assemble, review, approve and monitor all Architectural Control Requests for the Associate's where the Declarant is still in control of the Board
• Assemble, review update and monitor all information entered into the Access system for the Land Department
• Secure all new Letter's of Credit (LOCs), negotiate all reductions in LOCs along with tracking and monitoring all LOCs the Division has outstanding
Requirements
Minimum High School Diploma or equivalent required
Bachelor's degree in Business, Finance or related field preferred.
Minimum three (3) years' experience as an HOA manager, managing various communities property and associated infrastructure, including but not limited to open-space, trails systems, playground amenities and pools. Proven experience in coordinating staff, trade vendors, service contracts, community improvements, and managing budgets is a must.
Ability to communicate effectively and concisely, both verbally and in writing.
Must have initiative and be able to achieve objectives with minimal supervision.
Must be detail-oriented and a problem-solver able to deal with complex situations.
Strong working knowledge of customer service principles and practices.
Ability to read, analyze, and interpret technical procedures, contracts, financial reports, regulations, and other documents with a similar degree of complexity.
Computer literacy, including word-processing, spreadsheet analysis, project scheduling and data management software.
Valid Driver's License and satisfactory driving record
Ability to communicate effectively and concisely, both verbally and in writing
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Life at Lennar
At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar's policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.
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Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.