Location: Holyoke,MA, USA
O'Connell Care at Home is looking for a Home Care Manager to join our team at our Holyoke, MA location. O'Connell's is a family-owned business that continues to breed a family-oriented culture. The team we have here is bright, passionate and dedicated to growing our agency to a new level of success in the coming years. We take great pride in the workplace that we built, which is oftentimes described as fun, efficient and progressive; and we need players who can look beyond the tactical day to day to the big picture future of O'Connell Care at Home. If any of that sounds exciting to you, then please keep reading into the details of the job description below! General Job Description The Home Care Manager is expected to oversee and assist with the daily functions of the office to assure effective, professional communication, optimal staff relations and excellent customer service. The Home Care Manager is responsible for the direct supervision of the office staff and is expected to meet the goals and expectations as set forth by the Chief Operating Officer. Duties and Responsibilities (including but not limited to): 1) Leadership - Responsible for creating and maintaining an environment that fosters employee growth, business growth, happiness, and engagement. A visionary who believes in the values of O'Connell's and promotes our values through their management and motivational style. 2) Operational Management - Managing your immediate office as well as managing your field staff of Home Care Aides to an optimum level of efficiency and effectiveness. This includes driving their disciplinary actions when needed, completing their annual reviews, and having uncomfortable conversations around unsatisfactory performance. You also provide the administrative functions for the office including ordering supplies and being the main point of contact for internal and external stakeholders. 3) Problem Solving - Being solution-oriented and being creative to solve a problem. Come out with an action plan on your own and exhausting all your options to figure it out before you escalate to upper management. 4) Client Happiness - Ensuring the highest level of satisfaction for our clients and their families. Upholding O'Connell's mission to provide the best customer service by being proactive with difficult client situations and respectfully troubleshooting with an unsatisfied consumer. 5) Culture - Encouraging employee engagement and an inclusive environment. Motivating team members to participate in company events and most importantly, upholding a positive perspective of O'Connell Care at Home. Supporting the mission, values and policies of the Leadership team and messaging those values positively. 6) Growth Mindset - Having a big picture perspective of the growth of the business and how each decision you make can affect that. Believing in the future of O'Connell's and the strategic growth for your own office as well as all other satellite offices. 7) Building Relationships - With vendors, clients, aides, and partners will ensure longstanding operational success. It is the expectation of the Home Care Office Manager to foster those relationships with key ASAP's, care facilities and community leaders to ensure a continual pipeline of new business. Community networking and marketing is another expectation in this role as you are the community ambassador for your office and will be expected to participate in community and vendor events and meet and greets. Minimum Requirements Bachelor's degree in business administration or a healthcare related field (preferred) 2 years of business or healthcare related experience (Home Care experience strongly preferred) Able to exhibit an elevated level of confidentiality Must be able to identify and resolve problems in a timely manner Must be capable of maintaining regular, in person, attendance Must be able to maintain confidentiality regarding employee, client, and company proprietary information. Must have the ability to relate professionally and positively and work cooperatively with clients, family members, and employees at all levels. Professional in attitude, demeanor, and dress. Good organizational skills and ability to work under pressure and meet deadlines. Possess a positive attitude, a willingness to learn, with a desire to be an effective member of the team Excellent communication skills and the ability to build meaningful relationships with internal and external stakeholders Comfortability using various forms of technology and software Cognitive skills as related to the position. Ability to participate in the on-call rotation. Due to the nature of our business or a myriad of other factors, employees may need to work from home. For that reason, access to reliable secure internet service at home is required. Reliable transportation, current driver's license, and ability to drive to our various locations as well as the locations of our clients and stakeholders on a regular basis. Don't meet all the qualifications but still interested? Write us a great cover letter and let us know how your passions and skills could support the O'Connell Cares mission! Benefits: O'Connell's offers a comprehensive pay and benefit package including Health, Dental, Vision, and retirement for eligible employees. We believe in the idea that people should work to live not live to work . We know how to work hard and be effective, but we also know how to have fun and prioritize the important things in life. Review of resumes for the Home Care Manager will begin immediately and continue until the position is filled. O'Connell Care at Home does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All employment is decided based on qualifications, merit, and business need.