Benefits:
HomeWell Care Services of Lake County & The Villages is hiring a dedicated Full-Time Staffing Coordinator/Scheduler with 1-2+ years of prior staffing/scheduling experience to join our Home Care team! You will need to have caregiving experience, enjoy interacting with others, display patience, and critical thinking skills. The Home Care Schedule Coordinator must have a sense of urgency, understand schedule and shift planning, have superb customer service, be a critical thinker, and have an understanding of the Home Care industry. RESPONSIBILITIESCore responsibilities will be tied to staff coordination and management, training, and ensuring the utmost service is delivered to clients daily. This includes: · Scheduling new and existing home care clients on an ongoing basis and as daily situations arise.
- Provide consistency in caregiver scheduling with clients. Match the right caregivers to the right clients.
- Effectively manages caregiver callouts and client requests.'
- Advises other staff of any client issues that need to be addressed.
- Ensuring sufficient staff availability at all times
- Effectively & professionally handles all incoming calls from prospective clients and referral sources.
- Assist with HR functions such as hiring/recruiting and orientation.
- Use a web-based scheduling application as the basis for all schedules.
- Maintain ongoing communication with Managers, Caregivers & Clients regarding scheduling and changes.
Work Schedule: Monday-Friday 8:30AM-5:00PM, Full-Time, 40 hours per week. In addition, on a rotating schedule, you will participate in the after-hours on-call phone coverage to ensure client care coverage.Candidates should have a positive, outgoing demeanor and be able to motivate a diverse variety of caregivers. Ideal applicants will also be able to troubleshoot and multitask effectively and will have a strong desire to work in a team environment. Minimum Qualifications:
- Strong problem-solving skills
- A “people-person” who's able to remain pleasant and considerate under stress.
- Meticulous attention to detail- excellent written and verbal communication skills.
- Willingness to learn quickly and continually.
- Prior experience scheduling in a private duty home care is preferred.
- Prior experience as an in-home caregiver is a major plus.
- ClearCare/Wellsky knowledge is a plus.
- You must be a good person and someone we want to hang out with (seriously).
- comfortable utilizing various technologies and computer programs.
- Proficient with computer use and software applications.
- Multi-tasker and customer service-oriented
HHA License # 299994499.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to HomeWell Care Service Corporate.