Home Care Scheduler and Service Coordinator
: Job Details :

Full Time Flexible Hours SummaryDescription: The role of the scheduling coordinator is to ensure that service requests for home careare met in the shortest amount of time possible with consistency in scheduling and supporting team members withtheir shift preferences and availability. Conducts timely and effective scheduling of assignments to support wellcoordinated service plans, maintain productivity standards and policies by utilizing effective scheduling. Identifiesand communicates to Home Care Director barriers to productivity and staffing. Creates, revises and organizeshome care team schedules according to the service plan requirements and staff accessibility. Assists Director inthe review and/or screening of potential applicants. Responds to resident requests for change in services thatmay impact schedules. Collects and processes utilization sheets and prepare report to submit to Finance forbilling. Manages tasks and duties that support the overall operations of the home care department. Serves ashome care assistant or companion in the event of a call out or new unfilled resident request. Uses technology toimprove daily operations and service enhancement Essential Functions: One to ten specific job related responsibilities that will be used tomeasure performance. Performs job functions in a manner consistent with themission and goals of the Loomis Communities. Adheres to The Loomis Communities Compliance and Ethics Program. Demonstrates an awareness of, a respect for and attentionto the diversity of the people with whom they interact (persons served, personnel,families/caregivers, and other stakeholders) that is reflected in attitudes,behavior and services. Routinely engages with caregivers to determine availabilityof scheduling. Completes schedules, staffing assignments, billing and payrollin a timely manner and responds to all home care inquires timely. Prioritizeand schedule open shifts; find coverage for all time off requests and anylast-minute cancellation. Communicates scheduling changes to residents andstaff. Utilizes an automated schedulingsystem to maintain a calendar of services. Assists in onboarding, orientation and training schedulingof new team members, maintains all required certifications and annual trainingrecords Screens potential applicants, schedules interviews andworks with HR to ensure timely processing of new team members for onboarding. Responds to emergency situations and provides basic firstaid care when needed within the limits of training and the policies of theLoomis Communities. Monitors supply inventory and equipment as needed Routinely engages with residents to exceed theirexpectation with consistency of scheduling and satisfaction with caregivers.Communicates resident issues and needs, reviews daily communication records toensure prompt resolution of problems to director and others as appropriate Meets all competency requirements, including SAMMS andeducational, training requirements.