POSITION SUMMARY:
To be fully engaged in providing Quality/No Harm, Customer Experience and Stewardship by: performing designated ADL and HHA skills as assigned by, and under the supervision of an RN.
PRIMARY ACCOUNTABILITIES:
Quality/No Harm
- Performs HHA skills as taught/directed by the RN Supervisor.
- Report changes in patient/family behavior or patient condition to Supervisor as soon as possible.
- Maintains regular work attendance as scheduled.
- Utilizes current blood/body substance and infection control policies and guidelines.
- Attend or participate in required in-services or online E-Learning.
- Never accepts gifts or money from patients or patient's family members.
- Maintain current American Heart Association CPR card.
- May not leave the patient's home without permission and may not leave an around the clock case until relief arrives.
- Assist the patient with personal care activities following the plan of care established by the Clinical Operations Supervisor.
- Maintain required components of personnel record which are to be updated annually or as required.
- May not use cell phone for personal calls while in the patient's home.
Customer Experience
- Contributes to effective consumer relations by assisting patients, families, coworkers and other health care members to resolve expressed concerns by demonstrating a positive and helpful attitude.
- Respects and follows the 9 commitments when dealing with patients, co-workers, and supervisors.
- All scheduling must be done through the office, not with the patient or patient's family.
Stewardship
- Maintain accurate, legible documentation of patient care provided by following direction in the Home Health Aide Assignment Sheet.
- Turn in payroll documents by designated deadlines.
- Other duties as assigned.