OverviewSupervises Home Health Aides delivering service to clients in the home care setting and coordinates all related administrative responsibilities. Works under general supervision.What We Provide
- Referral bonus opportunities
- Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays
- Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
- Employer-matched retirement saving funds
- Personal and financial wellness programs
- Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care
- Generous tuition reimbursement for qualifying degrees
- Opportunities for professional growth and career advancement
- Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities
What You Will Do
- Assigns Home Health Aides (HHA) to deliver requested service to VNS Health patients and members.
- Ensures the delivery of high-quality service by supervising activities of assigned HHA staff.
- Maintains compliance of HHAs with corporate policies, state regulations, and contractual requirements
- Initiates appropriate corrective action and documentation by coaching, counseling, and terminating HHAs as required, in a timely effective manner.
- Encourages and develops on-going communication with HHA staff and management across VNS Health; identifies and resolves issues which effect service delivery.
- Maintains or grows caseload depending on resource availability.
- Develops and implements procedures to maximize operational efficiency and effectiveness, as necessary.
- Performs all duties inherent in a supervisory role. Ensures effective staff training, interviews candidates for employment, evaluates staff performance and recommends hiring, promotions, salary actions and terminations, as appropriate.
- Participates in special projects and performs other duties as assigned.
QualificationsEducation:
- High School Diploma or equivalency Required
- Bachelor's Degree Preferred
Work Experience
- Minimum of two years of experience in customer service Required
- Strong organization and administrative skills Required
- Demonstrated problem-solving abilities Required
Compensation$20.98 - $26.23 HourlyAbout UsVNS Health is one of the nation's largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us—we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.