Location: Los Angeles,CA, USA
Community LiaisonJOB SUMMARYThe Community Liaison is responsible for establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and negotiating service contracts with managed care organizations, government agencies, and other payers.DUTIES & RESPONSIBILITIESThe Community Liaison develops and maintains relationships with physicians, discharge planners, case managers, social workers, and other health care professionals who utilize home care services by regularly scheduling and conducting visits to those referral sources to assist in identifying those patients who may be appropriate for home health services thereby increasing the number of clients served by the agency/market.Maintain current knowledge of agency/market trends, coverage criteria, and industry changes to ensure compliance with required regulations.Represent the agency at health fairs, mall shows, other community service functions, and participates in civic and/or community committees as requested.Continuously conducts market assessments and develops a comprehensive marketing plan designed to meet budgetary volume projections.Works with the Executive Director to establish marketing techniques.Employs marketing and promotional initiatives to achieve budgetary volume projections.Establishes and maintains positive working relationships with current and potential referral and payer sources.Builds and monitors community, customer, and payer and patient perceptions of the agency as a high-quality provider of services.Provides leadership in strategic planning including identifying opportunities for additional or improved services to address customer needs.Maintains comprehensive working knowledge of the agency's markets including government agencies, major payer groups, key referral sources, and competitor's market positioning.Maintains comprehensive working knowledge in the field of marketing and shares information with appropriate organization personnel.Maintains comprehensive working knowledge of community resources and assists customers in accessing community resources should services not be provided by the agency.Monitors and reports cost effectiveness of marketing efforts.The above statements are only meant to be a representative summary of the major duties and responsibilities performed by the Community Liaison. The employee may be requested to perform job-related tasks other than those stated in this description.JOB REQUIREMENTSBachelor's degree in Marketing, Business Administration, or related field preferred, but not required.At least three years of experience in health care marketing management, preferably in home health care operations.Ability to market aggressively and deal tactfully with customers and the community.Knowledge of corporate business management.Demonstrates good communications skills, negotiation skills, and public relations skills.Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.COVID-19 Vaccination Required. Company will consider accommodations for disability- and religious-based reasons.Compensation: $80,000-$120,000 annuallyThe employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at