Job DescriptionThe Home Infusion Clinical Services Liaison - RN, is responsible for:
- Positive and effective representation of Mount Sinai Home Infusion and introducing the full scope of services offered to hospital case managers, physicians, provider staff, nursing agencies, other referral sources, and patients and their caregivers.
- Providing education about the program and services to referral sources and patients.
- Assisting with clinical coordination of care between referral sources, the pharmacy, nursing agency and patient / patient caregivers, on behalf of Mount Sinai Home Infusion.
- Providing and utilizing clinical expertise and skills to assist referral sources &/or patients with:
- The identification of appropriate candidates for home infusion
- Confirming the patients' and/or caregivers ability to receive care in the home
- Patient education and training regarding therapy and supplies, as well as, clarifying expectations of care in the home.
- Medication connection at the hospital / facility in order to expedite the discharge into the home setting, as appropriate
Responsibilities
- Develops, maintains and grows core therapy and service line admissions to The Home Infusion Center through positive referral source relationships and responsive, caring customer service.
- In coordination with the General Manager, identifies and communicates opportunities for expanding the home infusion business among current referral sources and new opportunities.
- Demonstrates thorough knowledge of core therapy referrals and qualifying criteria by payer source, such as: TPN, Enteral Nutrition and Inotropic Agents for Medicare.
- Evaluates current and future clinical and service needs for existing and new service areas.
- As appropriate &/or required, coordinates &/or conducts in-services and continuing education programs for referral sources and their support staff.
- Collaborates with referral sources (i.e. hospital case managers, home health agencies, physician offices) and Mount Sinai Home Infusion staff to facilitate the coordination of care for new patient referrals to Mount Sinai Home Infusion.
- Coordinates and communicates all critical workflow activities for new patient referrals to Mount Sinai Home infusion personnel and referral sources, including, but not limited to:
- Intake
- Clinical Operations: Pharmacy &/or Nursing
- Warehouse Operations, if required
- Reimbursement, if required
- Appropriately documents the coordination of care activity including, but not limited to:
- Home infusion &/or nursing services utilized
- All communication with patients, referral sources, physicians and Mount Sinai Home Infusion personnel
- All patient &/or caregiver education & training.
- Ensures all documentation is legible, accurate and complete and complies with company policies & procedures, as well as regulatory and accreditation standards.
- Maintains up-to-date referral source records, as well as, any other requested records in accordance with Mount Sinai Home Infusion's policies, procedures &/or business goals.
- Assist with activities to achieve favorable net revenue and gross profit goals for Mount Sinai Home Infusion.
- Represents Mount Sinai Home Infusion in a professional and positive manner.
- Attend and participate in appropriate office meetings, sales meetings, training programs and regional and national trade shows and conventions as directed by the General Manager
- Coordination and cross-training of departmental work duties to achieve maximum productivity and efficiency.
- Stay abreast of developments in field of infusion therapy.
- Comply with all company policies and directives for the fulfillment of the company objectives
- Communicates any problems incurred directly to The General Manager
QualificationsEducation RequirementsBachelor?s degree from an accredited college or school of nursing.
- 1. Strongly Preferred:
- 3 years of IV related experience
- 2 years of Home health care experience
- 1 year of Case Management experience
- Sales and Customer Service experience
- 2. Must have and maintain current CPR certification
- 3. CRNI, preferred
Licensing and Certification Requirements (if applicable)Name: Registered NurseIssuing Agency: Board of Registered NursingNon-Bargaining Unit, LAI - HSO Pharmacy Home Infusion- STL, Mount Sinai St. Luke'sAbout Us
Strength Through Diversity The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai's unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:
- Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
- Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.
- Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.
At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization. We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to improve the system and enhance care for our patients. We work hard to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to advance professionally. Explore more about this opportunity and how you can help us write a new chapter in our history!
About the Mount Sinai Health System: Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes approximately 7,400 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high Honor Roll status, and are highly ranked: No. 1 in Geriatrics and top 20 in Cardiology/Heart Surgery, Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's Best Children's Hospitals ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 14 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's The World's Best Smart Hospitals ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. We are passionately committed to addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve. Our goal is for Mount Sinai to become an anti-racist health care and learning institution that intentionally addresses structural racism.
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