We are looking for hard-working, self-starting craftsmen/craftswomen who 1) enjoy solving problems 2) love working with their hands to fix/build things and 3) take pride in completing jobs done the right way. If this is you, please read on.Mr. Handyman is a professional, commercial handyman service that also services residential customers. We are known for exceptional service, quality work, and our Done Right Promise®. We stand behind this commitment because we only hire the best and work hard to take care of all our team members.When you join the Mr. Handyman team you get a career you can be proud of, and the opportunity to grow along with a growing business.Why You'll Want to Join Our TeamHere are just a few of the benefits you'll receive when joining the Mr. Handyman team.
- Company-supplied van (including fuel) that you take home.
- A back office that takes care of your schedule, so you don't have to.
- A local office team that answers all calls and helps you take care of customers. Our back office is here to support you and set you up for success.
- Flexibility with hours so you can take care of life's important events.
- Your own iPad and technology support for using our state-of-the-art internal system, ServiceTitan.
Your Responsibilities as a Handyman/Service Professional
- Look and carry yourself with the utmost professionalism.
- Completing Scheduled Jobs - Project lengths can range from one hour to several days.
- Making Recommendations and Managing Expectations with Customers - You'll communicate directly with customers ensuring the job will be meet or exceed their expectations. As the home services expert, you will help them understand the scope of work and any costs associated with it.
- Create Life-Long Customers - Deliver a great experience that cultivates life-long relationships with customers. Following the Mr. Handyman Way is a repeatable process that makes it easy to wow the customer every time.
How We'll Measure PerformanceHere are some of the ways that we'll measure your performance in the role.
- Customer Satisfaction. For every job, you will encourage customers to leave a Google review.
- Revenue Target - Our office gets you in the door and it's your job to stay there and find additional ways to be of service to the customer.
- Effective Billing Rate - It's your responsibility to estimate and invoice appropriately, source any needed materials, and collect payment from the customer.
- Low Recall Percentage - We warranty all our work for one year. The work needs to be done correctly, the first time.
To Succeed in this Role
- You'll need to self-manage as you'll be alone often.
- You'll show mastery of estimates. Your experience will shine here as you'll be able to maximize your earning potential by scheduling accurate estimates.
- You'll need to plan. You'll see your upcoming schedule for the week so you should be able to plan how you'll approach each jobtime, materials, etc.
- You'll need to speak with customers and provide excellent customer service while asking for reviews and collecting payments.
- You'll need to have the necessary tools, including the ability to use technology. How you build estimates, invoice the customer and collect payment is all performed on your iPad.
- You'll need to document the job while following our process, the Mr. Handyman Way. You'll take before, during and after pictures of all your work.
Job RequirementsThese are the minimum requirements to be considered for this position.
- Live within the area. Within a 20-mile radius of downtown San Antonio.
- Have 8+ years of experience as a handyman. Preferred but not mandatory.
- Own your own tools.
- Be insurable for driving our vehicle. No DUI/DWI within the last 7 years.
- Complete a criminal background check. No felonies within the last 7 years.
- Able to lift ~50 pounds.
- Able to safely work at heights for extended periods of time.
- Professional appearance and good hygiene.
As an experienced Handyman, you have strong proficiency in at least three (3) of the following:
- Carpentry/woodwork
- Bathroom improvements/remodels
- Kitchen improvements/remodels
- Painting, interior and exterior
- Drywall and texturing repairs
- General plumbing and electrical (nothing requiring a master's license)
- Floor installation and repair
- Door and window repair
Benefits & PayAfter a probationary period of the first 90 days, you will be eligible for a flexible work schedule with paid time off and paid holidays. Additionally, after one year of employment, you will be eligible for a 401k retirement plan.This position is paid by commission (after reaching 25 billable hours). However, during the probationary period of the first 90 days, we can guarantee 30 hours weekly at $25 per hour. The more billable hours above 25 you have (e.g. tiers of 30, 35, 40), the higher your commission percentage. After the probationary period, pay is strictly commission-based.Still with us? Great!Remember, we're ready to hire only the most passionate and devoted craftsmen or craftswomen who take pride in their work.Should you meet the requirements for the position, our system will schedule you for an interview immediately.You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.