Elmer's Home Services is calling all customer-service-oriented dispatchers who are interested in a full-time Customer Service Management - Call Center Lead job in the San Antonio, TX area to apply to join our dynamic team!WHAT YOU'LL LOVE ABOUT JOINING OUR TEAMWe are an established company in a competitive industry that invests in our team and offers real opportunities for career growth. This Customer Service Management - Call Center Lead position earns a competitive wage of $48,000-$55,000/year and performance-based pay! Our team of dispatchers also enjoy stellar benefits that are expanding along with us, including better than average employer contribution on medical, dental, and vision. We also make it easy to apply with our initial quick and easy mobile-optimized application. If we have your attention, please continue reading!ABOUT ELMER'S HOME SERVICES HEATING & AIR CONDITIONINGOur company has been serving the San Antonio area's HVAC needs for over 25 years. We just launched in DFW and are now moving into the Houston area. Our skilled and capable staff confidently assists customers with their heating, ventilation, and air conditioning installation, service, and repair needs. We work hard to maintain our reputation as the most professional and punctual HVAC team in town. We have strong ties in our community and reach out to volunteer with many organizations including Haven for Hope, The Battered Women's Shelter of San Antonio, Meals on Wheels, and Camp Discovery. We know our success is due in large part to our top-notch, trustworthy employees who strive for industry excellence. That is why we invest heavily in employee training and promoting professional growth.ARE YOU A GOOD FIT FOR THIS HOME SERVICES OPPORTUNITY?Familiarity with the HVAC and Plumbing trades would be a plus, but we will train the right person! We are looking for a dispatcher who has excellent communication and interpersonal skills and can solve issues for all kinds of clients with professionalism and patience. Ask yourself: Do you enjoy interacting with people on the phone and understand good phone etiquette? Are you organized and detail-oriented? Can you manage your time well and prioritize multiple tasks effectively? If so, please consider applying for this home services Customer Service Management - Call Center Lead position today!WHAT WE NEED FROM YOU AS A CUSTOMER SERVICE MANAGEMENT - CALL CENTER LEADWe will count on you to use your friendly, capable demeanor over the phone as you answer incoming calls and dispatch technicians. By considering technician time and mileage as you schedule prompt services, you will easily maximize the schedule without sacrificing the customer's experience. You'll also look days and weeks ahead to keep the schedule on track and everyone working well. Whether informing clients of arrival times, delays, or rescheduling appointments, it's your efforts and talent that will ensure everyone is successful and satisfied. If you can do those things and meet the following requirements, we would be happy to have you as part of our home services dispatch team!
- Experience in SAGE
- Availability to work weekend and evening hours
- Able to use a computer
- Dispatcher/call center experience AND working knowledge of ServiceTitan is preferred
Apply today!Location: 78233Must be able to pass a background check. We also conduct pre-employment and random drug testing. Any job offer will be based on the results of background and drug testing.