Homeless Services Housing Support Technician - City
: Job Details :

Job Description$27.80- $42.45 HourlyNote: The normal starting pay for this position is the minimum of the pay range listed above. A higher rate of pay may be considered, dependent on the qualifications and experience of the selected applicant and/or the City's step placement policy.Note: This position is an overage. Funding for this position will be re-evaluated on a fiscal year basis.Note: Applications/resumes will be accepted until the position is filled. First consideration will be given to applications/resumes received by October 2nd, 2024.Important Application Information: Completion of the supplemental questions is required. Applicant responses to supplemental questions must specifically answer the questions asked. Responses to supplemental questions must be supported by work history/information listed on the application/resume. Applications may not be reviewed if specific responses to supplemental questions have not been provided.This job classification has been designated as a cyber security sensitive job classification effective June 26, 2023, in order to comply with United States Department of Justice, Federal Bureau of Investigation, Criminal Justice Information Services (CJIS) Division's Criminal Justice Information Services Security Policy (Version 5.9.2, 12/07/2022), 5.12 Policy Area 12 Personnel Security. The policy requires national fingerprint-based records checks be conducted prior to granting access to criminal justice information for all personnel who have unescorted access to unencrypted Criminal Justice Information (CJI) or unescorted access to physically security locations or controlled areas (during times of CJI processing). Employees in this job classification will be subject to a Criminal Justice Information Services (CJIS) Interstate Identification Index (III) Fingerprint Background check after receiving a conditional offer of employment. Additionally, employees in this job classification must complete the required CJIS Security and Privacy Training and pass the online certification test. DEPARTMENTAL INFORMATIONThis Homeless Services Housing Support Technician position is located in the Homelessness Section of the Housing and Community Development Division of the Planning Department. The position will support the homeless response system and Coordinated Entry Systems (CES) that efficiently and effectively assesses and matches homeless individuals and families with appropriate housing and supportive services. JOB SUMMARYThis job is located primarily in the Homelessness Section of the Housing and Community Development Division of the Planning Department within the City of Oklahoma City. Work involves knowledge of the homeless response system and Coordinated Entry Systems (CES).ESSENTIAL JOB FUNCTIONS

• Facilitate and co-facilitate meetings with key stakeholders to support coordination and generate support of the project as needed.
• Facilitate and co-facilitate case conference/touch points with rehousing agencies, Coordinated Entry, and the Landlord Engagement Program.
• Support the development of project policies and procedures.
• Support the development and implementation of appropriate referral, documentation, and enrollment processes.
• Support the development of reports and dashboards to track performance outcomes, progress, and identify program issues.
• Support the development and implementation of performance monitoring tools.
• Support the work to ensure data management and data quality are meeting project objectives.
• Support rehousing agencies and other project partners with technical assistance when performance improvement is required to meet project objectives.
• Support the external Landlord Engagement team in securing rental units needed across the system.
• Assist with management of grant compliance.
• Support department efforts through collaboration, research, scheduling meetings.
• Provide excellent customer service to partners in the Continuum of Care (CoC).

VETERANS PREFERENCEHonorably discharged veterans of the United States Active Duty Armed Forces, National Guard, and Reserve Forces who are not currently employed full-time by the City of Oklahoma City and who meet the qualifications for the position shall be given preference. To receive preference, veterans must submit verification of honorable discharge from the United States military service (Department of Defense Form DD214 or NGB Form 22) prior to the closing date of the vacancy announcement. MINIMUM QUALIFICATIONS

• Bachelor's degree or higher OR a minimum of one year experience working with vulnerable populations within a community.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledgeable of housing options and eligibility requirements available.
• Knowledge of homelessness, housing models, and best practices in homeless services and housing placement. Familiarity with Coordinated Entry Systems and assessment tools is highly desirable.
• Skill in verbal and written communication.
• Skill in working efficiently and accurately with information.
• Skill in working with details.
• Skill in relating to people from various socio-economic backgrounds.
• Skill in time-management and ability to prioritize work.
• Ability to communicate with tact and diplomacy.
• Ability to meet face-to-face with homeless individuals of diverse backgrounds and disabilities, including physical, mental, substance abuse, HIV/AIDS, etc.; ability to develop rapport, provide information, and refer with sensitivity to cultural issues.
• Ability to think logically.
• Ability to perceive and assess data.
• Ability to work projects through to completion.
• Ability to categorize information accurately.
• Ability and willingness to read large quantities of information for data acquisition.
• Ability and willingness to assume responsibility for work performed.
• Ability to travel.

PREFERRED QUALIFICATIONS

• College degree in Urban Planning, Business/Finance, Public Administration, Sociology or related field or two years of professional homelessness program experience.
• Knowledge and experience working with homelessness case management, housing models, and best practices in homeless services and housing placement.
• Knowledge and experience with Coordinated Entry Systems and assessment tools.
• Knowledge of HUD grant requirements.
• Demonstrated experience with Microsoft Office.

COMPETENCIES

• Execution and Results: (1) Sets well-defined and realistic goals and high standards of performance for self or self and others; (2) displays a high level of initiative, effort, and commitment toward performing work; (3) completes assignments in a thorough, accurate, and timely manner, and delivers results; (4) works with minimal supervision, is motivated to achieve, and demonstrates responsible behavior; (5) demonstrates understanding of all aspects of the job and application of accrued knowledge in carrying out duties and responsibilities; technical knowledge; skill in the techniques, equipment, procedures, and work required; (6) recognizes opportunities and takes action for improvement to programs, policies, procedures, practices, and processes; (7) understands and is able to apply the principles, methods, and tools of quality improvement; (8) collects, examines, analyzes, and interprets data from a variety of sources; (9) makes data-driven recommendations/decisions and achieves results; (10) effectively achieves results through others to achieve the Department or City's mission.
• Judgment: (1) Plans, coordinates, and executes business functions efficiently, effectively, and in a fiscally responsible manner; (2) identifies risks and develops and implements measures to avoid, mitigate, or minimize those risks; (3) makes effective, timely, well-informed, objective, and transparent work-related decisions; (4) exhibits emotional maturity and stability, effectively manages conflict, and remains optimistic and calm during stressful situations; (5) uses resources effectively to achieve results aligned with organizational priorities; (6) applies understanding of financial management/budgeting principles to ensure decisions are fiscally sound and responsible and in accordance with policies, procedures, processes, rules, regulations, and laws; (7) makes business decisions that drive positive, fiscally responsible performance; (8) manages ambiguity, business insight, financial acumen, makes decisions using data and insight that achieves the best outcome for the department and City.
• Teamwork/Team Oriented: (1) Recognizes, values, and leverages the ideas, opinions, and perspectives of others; (2) participates willingly and effectively as a team lead or team member; (3) builds consensus; fosters team commitment, spirit, pride, and trust; (4) collaborates with others to accomplish goals and objectives and achieve results; (5) expresses facts, ideas, messages, and information (technical and non-technical) to individuals or groups clearly, concisely, accurately, understandably, with honesty, tact, and diplomacy and in a manner that is appropriate for the intended audience; (6) actively listens, clarifies information as needed.
• Customer Centric: (1) Demonstrates commitment to public service; (2) serves and satisfies internal and external customers in a timely and effective manner; (3) establishes, commits to, and maintains high standards for producing quality work products and being responsive to customers; (4) supports the Department/City's mission; develops and executes strategies with the customer in mind.
• Strategic Thinking: (1) Thinks conceptually, imaginatively, and systematically; (2) envisions the future; (3) defines the vision, direction, and goals; (4) develops a road map for achievement; (5) anticipates change and plans for it; (6) considers long-term value and consequences; (7) influences others to achieve results; (8) understands where the organization is headed; knows the organization's mission and functions, and how its social, political, and technological systems work; (9) aligns business strategies to long-term success of the City; (10) sets the vision, direction and compelling course of action; (11) operates effectively within the systems, programs, policies, procedures, codes, ordinances, rules, and regulations of the organization; (12) knows industry and stays ahead of best practices; (13) understands the political environment, management priorities, staff roles and responsibilities, and grasps external factors impacting the organization; (14) identifies when issues need to be escalated to higher authorities and effectively alerts appropriate officials.
• Leads Through Influence: (1) Persuades others; builds consensus through give and take; (2) gains cooperation from others to obtain information and accomplish goals; (3) works with others towards achieving agreements that may involve exchanging resources or resolving differences; (4) understands the concepts, practices, and techniques used to identify, engage, influence, and monitor relationships with individuals and groups connected to a work effort including those actively involved; (5) leads through influence over the process and its results, and those who have a vested interest in the outcome (positive or negative).
• Commitment to Continuous Improvement: (1) Recognizes opportunities for improvement with regard to programs, policies, procedures, practices, and processes; (2) understands and is able to apply the principles, methods, and tools of quality improvement; (3) collects, examines, analyzes, and interprets data from a variety of sources; (4) makes data-driven recommendations/decisions and achieves results.
• Agility: (1) Values collaboration, communication, and feedback and is flexible and open to new ideas; (2) learns rapidly and transforms learning into action; (3) examines processes and practices to perform work most effectively; (4) demonstrates courage and willingness to take calculated risks; (5) assesses readiness; proposes new approaches, methods, and technologies plans, implements, and evaluates change in a transparent, positive, and thoughtful manner; (6) exhibits emotional maturity and stability, effectively manages conflict, and remains optimistic and calm during stressful situations; (7) rapidly adapts to change and leads others through change, while producing tangible results and identifying new opportunities.
• Talent Development: (1) Provides tools, materials, equipment, and resources; (2) provides performance feedback, coaching, mentoring, encouragement, and support; (3) discusses personal and professional goals; (4) provides formal and informal learning and development opportunities that support achievement of personal and professional goals; (5) attracts and develops talent; (6) manages performance throughout the department or City; (7) sets the leadership tone for area of responsibility. Note: This competency is not applicable for employees who are not supervisors.
• Inclusive Leadership: (1) Fosters a diverse, equitable and inclusive workplace where individual differences are valued, and employees feel a sense of belonging; (2) seeks to know and learn about others; welcomes diversity in ideas, perspectives, and thoughts; understands and respects values, attitudes, and beliefs of others; (3) seeks to build diverse teams through inclusive hiring practices (ensures opportunity for individuals of all backgrounds and demonstrates a commitment to hiring the most qualified candidates); (4) cultivates engagement, team building, collaboration; (5) instills trust; (6) recognizes contributions and celebrates accomplishments; (7) promotes the advancement of all employees including those of marginalized identities (e.g., coaching, mentoring, providing personal and professional development opportunities); (8) actively participates in and encourages others to participate in diversity and inclusion programming and/or training; (9) strategically integrates inclusion into business practices and decisions; (10) demonstrates respect, inclusiveness, understanding, tact, diplomacy, and professionalism in developing and maintaining effective working relationships with others; (11) effectively manages one's own feelings and emotions; (12) builds diverse teams, promotes advancement of marginalized employees, participates and encourages participation of I&D initiatives. Note: This competency is not applicable for employees who are not supervisors.

SAFETY SENSITIVE STATUSThis job classification has not been designated as a safety sensitive job classification in accordance with the Oklahoma Medical Marijuana and Patient Protection Act, 63 O.S., 427.1 et seq., (OSCN 2019), effective August 29, 2019.WORKING CONDITIONS

• Primarily indoors in climate-controlled environment.
• Occasional local or out-of-town travel to meetings, conferences, or seminars.
• Occasionally required to work beyond normal scheduled work hours.

Note: Typical City employee working hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. However, working hours vary (may require work to begin before 8:00 a.m. and/or end beyond 5:00 p.m., and/or may require work on weekends and holidays), and are subject to change, based on the duties and location of the position and the business needs of the assigned work unit/department. PHYSICAL REQUIREMENTS

• Hearing and speech enough to communicate effectively by telephone or in-person.
• Near vision enough to read and draft written communications.
• Mobility enough to continuously move oneself from place to place when conducting field work.

Note: The working conditions and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. OTHER DETAILSAttachments: Applicants may upload only two attachments. Applicants may choose to combine documents into one file for upload.Pay Method: City employees are required to receive pay electronically, either via direct deposit or pay card.Former Employees: If this position is open to external applicants and you are a former employee, you must be eligible for rehire to participate in any selection process. If you are unsure of your rehire status, please contact the Human Resources Department at (405) ###-####. If your rehire status has been coded Not Eligible, Eligible 3, or Conditional, you will need to request a review of your rehire status through the Human Resources Department's Employee and Labor Relations Division.Background Investigation, Drug Testing, Physical Examination: Upon a conditional offer of employment/acceptance of position, the City of Oklahoma City will conduct a criminal history background check for external applicants. Applicants will be provided contact information for any third-party reporting agencies used to collect background information in connection with conditional offers of employment. If the position accepted includes a driver license (commercial or non-commercial) Job Requirement, the City of Oklahoma City will obtain a Motor Vehicle Report for internal and external applicants. If the position accepted is safety sensitive and/or a driving position, internal and external applicants will be provided a copy of the City of Oklahoma City's Drug and Alcohol Testing Policy prior to being directed for a drug test.If the position accepted is cyber security sensitive, internal and external applicants will be subject to a Criminal Justice Information Services (CJIS) Interstate Identification Index (III) Fingerprint Background check. Additionally, employees in this job classification must complete Level 4 Security Awareness Training and pass an online certification test.If the position accepted includes a lift/push/pull/carry Physical Requirement of 25 pounds and greater, internal and external applicants will be directed for a physical examination. AN EQUAL OPPORTUNITY EMPLOYERIf you require reasonable accommodation at any time during the hiring process, please notify one of the Human Resources Department Representatives by calling 405-###-####. The City of Oklahoma City is an equal opportunity employer and values diversity and inclusion. The City of Oklahoma City will not discriminate against any applicant or employee because of race, color, creed, national origin, ethnicity, religion, sex (to include sexual orientation and gender identity and/or expression), age, genetic information, disability or political affiliation.About UsOklahoma City is one of the fastest-growing metros in the United States and is the 20th largest city in the nation. For nearly two decades our residents have continually invested in our community to make it a place people can find belonging, visit and call home. Our employees are at the heart of those investments-delivering essential services our residents expect and creating a strong and thriving city for all people.About the TeamJoin our team and build a fulfilling career of public service in a diverse and inclusive workplace, alongside talented, hardworking, and dedicated coworkers who provide essential services to thousands of residents and visitors every day. As a City of Oklahoma City employee, you will earn competitive pay, have job stability, grow personally and professionally, and make a difference in your community. To learn more about our departments and the services they provide, go to okc.gov.