Job Type Full-timeDescriptionPosition Data: Title: Hope Haven Shelter CoordinatorGrade: 9 Exempt: X Non-Exempt:Reports to: Homelessness Services ManagerBasic Function or Position Summary: Administers the day-to-day operations and program compliance of the Hope Haven's Women Shelter. Hours per week 35: Monday - Friday 8:00am to 4:00pm. Salary $22.77/hourlySecurity Clearance: Level 6 V, A, C, RRequirementsPosition Responsibilities and Specific Duties:
- Provides general supervision of resident services, including admission, transfer, discharge, coordination of community activities and services, and management of related program activities.
- Ensure protection of residents' rights as per 18 NYCRR Part 481.12, and development of appropriate mechanisms for their protection.
- Responsible for site licensing and regulatory compliance, including emergency shelter operational plan.
- Promotes quality services to residents that are based on best practices in trauma-informed care, cultural competency, and LGBTQ sensitivity.
- Provides on-call coverage as needed in coordination with supervisor.
- Provides coverage on schedule as needed.
- Works with team on PR and recruitment strategies; community relations
- Maintains current knowledge of and assures regulatory and procedural compliance
- Develops and keeps procedures and protocols current; implements designated management systems.
- Assists with providing and developing trainings and orientation to service area staff
- Promotes agency wide integrated service delivery strategies.
- Participates in designated Coalitions.
- Fosters positive relationships with peers, funder, licensors, staff, subcontractors, and community partners
- Monitors identified service area budgets; assists Supervisor to develop new or renewed budgets.
- Facilitates and participates in meetings as designated.
- Fosters ongoing, integrated, comprehensive service delivery model with other COI services.
- Coordinates designated functions of the MOU and MOA process.
- Facilitates standardization of systems and processes within service area and division.
- Utilizes CAPSYS, data, and other tracking and measurement tools to monitor staff performance and service area outcomes; drive improvement and response to need in service area.
- Promotes positive agency, division, and service area image.
- Other duties as assigned by supervisor.
Building Manager Duties:
- Oversees petty cash, if applicable
- Conducts/coordinates evacuation/lockdown drills a minimum of annually or as is required by licensing or regulatory entity; completes documentation of drill and forwards to appropriate person(s)
- Maintains a current list of office occupancy in the building (includes staff name, office number, and program to be charged) and updates list quarterly & forwards to finance or as is indicated
- Oversees general building work orders; acts a liaison to B & G's supervisor reports physical building/or property concerns and reviews/ approves maintenance requests
- Tracks & distributes keys and key fobs; maintains list of staff that have keys to building
- Maintains list of security codes; oversees security cameras reports any operating problems
- Completes/reviews/submits incident/accident reports re: incidents that occur in building within required timeframes and in compliance with OTDA regulations
- If applicable, supervises building receptionist - arranges for adequate reception back-up
- Reports any major/serious incidents, issues, concerns to CEO - completes an event record when indicated.
Key Working Relationships: A. Internal: Housing and Community Development Director, Housing and Community Development Deputy Director, Homeless Services Manager,Housing Staff, Building & Grounds Manager, and NavigatorsB. External: Funders, Community Providers and Partners.Supervisory Scope: A. Number of staff supervised: 1-5B. Titles supervised: Housing Support SpecialistsOrganizational Responsibilities:
- Adheres to all policies and procedures.
- Attends appropriate in-services/trainings
- Attends all required meetings
- Data collection, analysis & reporting as required
- Participation in management systems and functions internally and externally
- Participates in organizational committee structures as appropriate.
Physical:
- Ability to lift up to and including 10-25 pounds of physical effort.
Knowledge, Skills Required:
- Associate degree in the Human Service or Social Work field required; Bachelor's degree in the Human Services or Social Work field preferred.
- Two years of human services experience required; at least one year of experience working with homeless adults preferred.
- Two years prior supervisory experience required.
- Awareness of and sensitivity to the needs of the homeless; demonstrates respect for cultural differences.
- Strong computer skills with emphasis on word, excel, google docs and databases.
- Strong communication, motivational, and interpersonal skills.
- Strong leadership skills.
Special Requirements, if any:
- Must be able to provide consistent even tempered customer service at all times.
- Must be at least 21 years of age.
- Ability to work flexible hours.
- Valid Driver's license
- Reliable transportation
- Ability to travel throughout the county.
- Pre-employment physical exam and TB testing
- Ability to obtain and maintain physical exam annually
- Works compassionately with a diverse population.
- Experience navigating community programs.