Hope on the Horizon Program Manager
: Job Details :

JOB TITLE: Hope on the Horizon Program Manager POSITION GRADE: 82 ($22.50 - $38.30, commensurate with education and experience)DEPARTMENT/PROGRAM: Community Crisis Diversion/Hope on the Horizon SUPERVISOR: Director of Community Crisis Diversion FLSA STATUS: Non-Exempt JOB SUMMARY: Under the general direction of the Director of Community Crisis Diversion Services, the Program Manager is responsible for providing quality, and strategic direction of a Youth Crisis Diversion Program focused on providing comprehensive support services to at-risk and underserved youth. This program offers critical resources, including housing assistance, healthcare assistance, vocational and career development, educational support, case management, and mental health services, with the goal of stabilizing youth in crisis and fostering long-term self-sufficiency. The Program Manager will work in collaboration with the Community Crisis Diversion Clinical Supports Supervisor to ensure strong coordination and collaboration of the clinical and social determinants of health supports. The Program Manager will oversee the administrative functions at the Hope on the Horizon location, with the goal of expanding to include other types of client resources. The Program Manager will be responsible for tracking and reporting metric on a routine basis with the responsibility for increasing the social determinant resources and supports for our guests. The manager will carry out all job responsibilities with fidelity and accountability to the Agency's Mission, Vision, Values, Guiding Principles and Strategic Plan. ESSENTIAL FUNCTIONS:Program Management & Oversight: • Oversee day-to-day operations of the program, ensuring alignment with the organization's mission and adherence to regulatory standards. • Develop, implement, and manage program policies and procedures to ensure consistent service delivery and quality care. • Supervise and support a multidisciplinary team, including case managers, mental health counselors, and vocational coaches. Client Services Coordination: • Coordinate comprehensive services for youth in crisis, including intake, assessment, case planning, and referrals to appropriate support systems. • Oversee case management to ensure youth receive personalized service plans that address housing stability, healthcare access, educational goals, and mental health needs. • Monitor and evaluate the effectiveness of individualized service plans, adjusting as necessary to meet client goals. Resource Development & Community Partnerships: • Build and maintain partnerships with community organizations, healthcare providers, housing agencies, educational institutions, and employers to expand resources available to program participants. • Identify and secure grants, donations, and other funding opportunities to support program sustainability and growth. • Represent the program in community events, outreach initiatives, and networking opportunities to build awareness and support. Staff Training & Development: • Recruit, train, and mentor staff members, fostering a positive, inclusive, and trauma-informed environment. • Conduct regular staff meetings, provide ongoing professional development, and ensure staff members are up-to-date on best practices in youth crisis intervention and trauma-informed care. Data Collection & Reporting: • Collect and analyze program data to measure impact, monitor outcomes, and identify areas for improvement. • Prepare and present regular reports to senior management, funders, and other stakeholders, highlighting achievements, challenges, and trends. • Ensure accurate record-keeping and compliance with funding requirements and regulatory standards. Additional Duties:

• Provides back up support to the Clinical Supervisor in ensuring that all psychiatric ER diversion shifts are covered which may require that the Program Manager cover shifts to ensure that the program can continue to operate during its regular business hours.
• Maintains confidentiality and security for all client and staff related materials and/or records.
• Completes monthly, quarterly and annual reports/surveys for the Monroe County and quarterly reporting for program/agency.
• Ensures that the psychiatric ER diversion manuals are kept up to date and are in compliance with COA and other regulating bodies.
• Assists Community Crisis Diversion Director with all projects associated with programs, including driving the program/agency strategy, internal and external committees, task forces and special initiatives
• Monitors adherence to the program/Agency standards (documentation, records, regulations, policies, etc.).
• Approves incident reports in SharePoint per program/agency policies.
• Documents critical incidents and grievances as required by program/agency protocol.
• Participates in department meetings and support continuous quality improvement in the department and agency.
• Participates in ongoing training and staff development provided by the agency.
• Shares on call rotation with Supervisor & other program staff.
• Supports continued quality improvement within their area of responsibility, the department and the Agency as a whole.
• Remains current in the field, supports and implements best practice models within programs.
• Demonstrates, promotes and practices cultural competency toward clients and staff through respect and understanding achieved through training and Agency cultural activities.
• Recognizes and embraces the diversity of teams, supports and develops the strengths of each individual team member.
• Participates in bi-weekly supervision and ongoing coaching sessions.
• Provides regular scheduled supervision and evaluation regarding overall staff performance.
• Provides regular and comprehensive training to staff that supports and ensures skill development across all performance competencies areas.
• Communicates and facilitates weekly team meeting work sessions.
• Exercises daily decision-making, problem-solving and ongoing task prioritization.
• Exercises full compliance with the Agency's Code of Conduct, all Agency policies and procedures and Federal and State laws and regulations.
• Ability to work varied shifts/weekends.
• Other duties as assigned.

POSITION SPECIFICS Education:

• Associate's Degree in Human Service field required, with 3-4 years' experience providing services in a Behavioral Health setting; OR Bachelor's Degree in Human Service field with 2-3 years' experience providing services in a Behavioral Health setting
• 2 years of supervisory experience required.

Experience:

• 2-3 years' experience providing services in a Behavioral Health setting
• 2 years of supervisory experience required.

Skills:

• Strong verbal and written communication skills required for advocacy, facilitating small groups, and meeting documentation requirements
• Proficiency in Word, Excel, PowerPoint and electronic client records.
• Must be a self-starter, flexible and skilled in providing customer service.
• Effective and open communication, emotional intelligence and interpersonal skills.
• Ability to work in partnership with other, including staff members across all departments and external to the agency
• Strong problem solving skills and ability to prioritize and manage multiple projects.
• Working knowledge of TCI (Non -Physical), Safety In the Community, Functional Behavioral Approach and Motivational Interviewing
• Ability to develop staff through transparent conversations about performance and establishing goals
• Good group control skills; ability to anticipate issues within the milieu and manage crisis situations
• Ability to make sound decisions that are supportive of our clients.
• Mindset for growth and change.

Physical Demands:

• The following lists physical demands an employee will perform on a regular basis: standing, walking, sitting, bending, stooping, squatting, kneeling, climbing, and driving.

Travel:

• Valid NYS driver's license in good standing and has use of an automobile-will be traveling Monroe and surrounding counties

COMPTENCIES:Leading Self

• Character and Courage (Integrity and Trust)-
• Do the right thing, because it is the right thing, even when no one is looking. Truth to Power.
• Customer Focus
• Build positive relationships through communication and collaborative problem solving.
• Commitment to Diversity, Inclusion, Justice and Equity
• Believe in the dignity and humanity of all people to reach their full potential.

Leading Others

• Process Management
• Develop and monitor processes and organize resources to achieve desired results.
• Develop Self and Others
• Continually develop self and others capabilities to attain the highest level of performance possible.
• Managerial Courage
• Make difficult decisions, own those decisions, and have difficult conversations, all in the best interest of the agency.