Position Summary: Billing: Responsible for the accurate and timely billing of all hospice services and products. This includes all private insurance, Medicare and Medicare-like PPS billing and collection activity. Responsible for accurately identifying, posting, and reviewing all adjustments to maintain accurate accounts receivable. Also maintains primary responsibility for Accounts Receivables collections to include all facets of the collection process (phone, written, and electronic collection and problem resolution). Document Control: Responsible for back-up coverage of document control duties during Document Control Specialist's leave periods. All Employees agree to adhere to the mission, vision and guiding principles of Peoples Home Health. This is a part time position.Tasks/Accountability:
- Responsible for preparing and submitting clean claims to various insurance companies and self-pay patients either electronically or by paper.
- Field and answer billing questions from patients, clerical staff and insurance companies including but not limited to identifying and resolving billing complaints/issues.
- Maintains and presents weekly billing updates to supervisor.
- Responsible for meeting routine Days Sales Outstanding (DSO) and cash collection goals.
- Must meet payer specific timely billing/filing requirements.
- Performs routine collection duties including but not limited to dunning letters, phone collections and claims corrections, troubleshooting and problem solving.
- Keeps supervisor apprised of billing, collections and delinquent accounts issues.
- Maintains strictest confidentiality of clinical records and billing information in accordance with HIPAA guidelines/regulations.
- Keeps current via literature and training on current rules and regulations of home health agency.
- Types reports, business correspondence, memos, schedules and other documents that may be needed in a timely fashion and with accuracy.
- Performs other duties as assigned.
Skills:
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
- Time Management - Managing one's own time.
- Speaking - Talking to others to convey information effectively.
- Writing - Communicating effectively in writing as appropriate for the needs of the audience.
- Multi-tasking - Function with frequent interruptions and handle more than one project at a time.
- Able to perform the essential functions of the job with or without accommodation.
Working Conditions/Physical Demands: Office Environment. May be exposed to biological hazards. A list of Physical Demands for this position is attached. Requirements Education/Experience:
- High School Graduate (or equivalent).
- Knowledge of general office practices and procedures.
- Proficiency in using Microsoft Word, Excel, and PowerPoint.
- Knowledge of Health Care office functions a plus.
- Possess good numerical reconciliation skills.
- Possess a basic understanding of accounting concepts.
- Ability to organize workflow in an efficient manner with accurate results.
- Excellent customer service skills.