Location: New York,NY, USA
Overview
Are you passionate about providing exceptional customer service and eager to make a difference in the healthcare industry? Join our team as a Hospital Relations Representative!
Compensation:
$30.71 - $38.41 Hourly
What We Provide
* Referral bonus opportunities
* Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays
* Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
* Employer-matched retirement saving funds
* Personal and financial wellness programs
* Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care
* Generous tuition reimbursement for qualifying degrees
* Opportunities for professional growth and career advancement
* Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities.
What You Will Do
* Support the Hospital Relations Manager by onboarding providers and addressing inquiries.
* Collaborate with various departments to ensure smooth operations and identify best practices.
* Maintain effective relationships with customers, team members, and management while ensuring a high level of service.
* Manage revenue cycle processes and understand reimbursement policies (DRG, APG).
* Tackle escalated issues within hospital systems with professionalism and efficiency.
* Engage in fieldwork as necessary while primarily working in a hybrid setting (home or office).
* Manages all provider contracts in designated territory, including recruitment, credentialing, recredentialing and relationship maintenance through regular visits and ongoing contact with existing and potential providers.
* Prepares materials for and orient providers to contract terms and operating requirements, Health Plan program and eligibility requirements, and service coordination.
* Collaborates with the Network Development and Contracting and Service Operations departments to administer demographic changes and renewals to provider contracts.
Qualifications
Licenses and Certifications:
* Driver's license, required
Education:
* Bachelor's Degree or equivalent work experience in a health care setting, required
Work Experience:
* Strong interpersonal skills, with the ability to communicate effectively in writing and presentations.
* Experience in revenue cycle management and familiarity with hospital systems, required
* Reliable transportation to work sites, required
* Minimum three years health care experience, required
* Knowledge of government programs, including Medicare and Medicaid, preferred
* Minimum of three years of experience in hospital relations, required