HOSPITAL SERVICES COORDINATOR (WICHITA FALLS)
: Job Details :

GENERAL STATEMENT Summary of Duties and Responsibilities. Independently consults with assigned hospitals in the Southwest Transplant Alliance service area, specifically with key hospital decision makers. Assists hospitals in development of policies and procedures regarding organ tissue donation. Educates nurses, physicians and other hospital personnel throughout key hospital units to increase organ and tissue donation. Effectively interacts with hospital staff to develop and implement communication plans which are designed to heighten their knowledge about and participation in the referral and donation process. In addition, monitors this process through evaluation of referral and donation patterns through hospital needs assessments, death record reviews, Hospital Service Plans HSPs, post donation/referral conferences, PDSA's, and case reviews with the clinical staff.EDUCATION AND WORK EXPERIENCE QUALIFICATIONS Bachelor's degree in business, marketing, life sciences, public relations or communication is required.A minimum two years' experience working in health care, communications, or OPO Tissue Banking field is required. Experience with physician-relations is highly preferred. Relevant OPO experience is a plus. Ability to develop relationships with clients of diverse backgrounds in all areas of a health care organization. Ability to navigate through a fast-paced critical care hospital environment is essential to being successful in this role. Excellent communication skills required. Must have the ability to communicate effectively with all levels of personnel and to represent the organization professionally.ESSENTIAL JOB FUNCTIONS Creates and maintains key hospital relationships with physicians, nursing, administration and other hospital service lines by providing a high level of service through timely and ongoing communication, visibility and continually seek opportunities to ensure optimal donation processes and outcomes. Works collaboratively with hospital leaders, administrators, physicians and nurses to build comprehensive donation systems that clearly identify policies, procedures and resources. Ensure that all aspects of the organ and tissue donation process are understood, and outcomes exceed regulatory requirements. Maintains accurate hospital profiles to include timely documentation of daily service activity, after action reviews and data analysis.Provides support to assigned hospitals to include daily presence, if required, performs donor hospital referrals and updates open referrals. Conducts timely referral and donor case follow-up. Develops/implements customized Hospital Service Plans for targeted hospitals.Provides support to potential donor families to include requesting for donation if needed, completing all required authorization paperwork, and maintains acceptable authorization rate. Attends Annual Requestor Training and ongoing observation of family requesting.NON-ESSENTIAL JOB FUNCTIONS Represent Southwest Transplant Alliance with national and regional procurement and transplant organizations.Works with hospitals, staff, and the public to assure that appropriate patients and families are provided the opportunity of organ and tissue donation.