Transports patients, and sometimes visitors and patient related items throughout the medical center in a safe and efficient manner. Responsible to complete patient transports and patient related item deliveries in a timely manner, maintain clean equipment, interact politely and professionally with patients, guests and medical center staff. Functions independently and as a team member, frequently with direction via mobile device, walkie -talkie and pager. Will stand and/or walk 12-18 miles per 8 hour shift. Will frequently push/pull patients up to 200 pounds and occasionally up to or exceeding 350 pounds. Must be able to demonstrate proficiency in the safe operation of multiple types of patient transport equipment which require exceptional fine motor skills. This job requires full use of both hands, repetitive wrist and elbow movement, repetitive foot motion and trunk rotate/twist/reach. Works varied hours which may include days, evenings, days/evenings, holidays, and weekends with rotating days off. Must take an active role in providing support to other NBMC staff during various types of direct patient transfers. Must demonstrate full knowledge of all medical isolation precautions and protocols.Patient Transporter Job Responsibilities and Duties:
- Establishes and maintains communication with patients and coworkers to improve quality of service and customer satisfaction.
- Transports patients inside and outside of the facility to designated areas in a punctual and timely manner.
- Lifts patients in and out of bed, chairs, taxis and ambulances to move them to and from treatment areas and procedure rooms.
- Offers comfort and support to patients and their families.
- Transports medical equipment, supplies and laboratory specimens to designated treatment, diagnostic and patient care areas.
- Moves deceased patients and their belongings to the mortuary.
- Respects and protects patient confidence and hospital confidentiality by keeping all sensitive and patient information private.
- Follows all protocols and procedures to ensure safe delivery of patients, their possessions, supplies and laboratory specimens.
- Maintains a secure, clean and healthy work environment by adhering to the standards and regulations that are set forth by the hospital and local, state and federal governments,
- Routinely complies with the standards set forth by JCAHO and HIPAA.
- Regularly participates in ongoing education to improve knowledge and skills.
Patient Transporter Skills and QualificationsQualificationsRequires a high school diploma or equivalent.Additional qualificationsMust be able to transport multiple pieces of equipment simultaneously. Previous customer service experience preferred. Previous hospital, clinical or patient care experience is preferred. Must be able to work independently and in a group setting. Requires exceptional verbal communication skills, telephone and human relation skills to interact with patients, guests and staff. Must communicate effectively in a professional and respectful manner during high-stress situations. Must be able to adapt to unpredictable and stressful situations, while maintaining a calm and pleasant manner. Strong problem solving skills are necessary. Must be able to read, write and understand English. Must be able to demonstrate exceptional initiative and a proven ability to quickly respond to patient Transport requestsPHYSICAL DEMANDSOn-the-job time is spent in the following physical activitiesShow the amount of time by checking the appropriate boxes below. Amount of Time Noneup to 1/31/3 to 1/22/3 and moreStand:XXXWalk:XXXSit:XXXTalk or hear:XXXUse hands to finger, handle or feel:XXXPush/Pull:XXXStoop, kneel, crouch or crawl:XXXReach with hands and arms:XXXTaste or smell:XXXThis job requires that weight be lifted or force be exerted. Show how much and how often by checking the appropriate boxes below. Amount of Time Noneup to 1/31/3 to 1/22/3 and moreUp to 10 pounds:Up to 25 pounds:XXXUp to 50 pounds:Up to 100 pounds:More than 100 pounds:This job has special vision requirements. Check all that apply. XXX Close Vision (clear vision at 20 inches or less) XXX Distance Vision (clear vision at 20 feet or more) XXX Color Vision (ability to identify and distinguish colors) XXX Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point) XXX Depth Perception (three-dimensional vision; ability to judge distances and spatial relationships) XXX Ability to Adjust Focus (ability to adjust eye to bring an object into sharp focus) q No Special Vision Requirements