Hospitality Associate
: Job Details :

WHO WE ARE

If you think you are the right match for the following opportunity, apply after reading the complete description.

Level99 is a first-of-its-kind entertainment experience, which opened its proof-of-concept venue in Natick MA in June 2021. A massive World of Challenges, over 48,000 square feet in size, Level99 offers a physical open-world game environment where groups of 2-6 guests choose from over 40 rooms, each containing a unique physical or mental team challenge. Coupled with craft drinks and food in the Night Shift Beer Hall and an authentic brewery dining experience in the Night Shift Tap Room & Kitchen, Level99 is an exciting new entertainment experience designed for young adults. More information is available at

A young, entrepreneurial company, Level99 has immediate plans to expand nationwide. We are venture backed with 8-figure financing and have an amazing team that has worked on such successful entertainment projects as 5 Wits, Boda Borg, Escape Rooms, Blue Man Group, and Walt Disney Imagineering. This position is an opportunity for an experienced and motivated individual to dive into a fast-paced, dynamic environment and experience a true growth company, where you can apply your skills in a fun and exciting setting that brings joy and entertainment to hundreds of thousands of people.

Level99 Providence - our newest location!

JOB DESCRIPTION

Hospitality Associates are the life of Level99 and bring the fun! Hospitality Associates are dedicated to showcasing the Level99 concept, delivering the ultimate in guest experience and developing relationships all while maintaining a fun, clean and safe environment. Hospitality Associates are passionate about meeting guest needs before being asked, and are always promoting the Level99 brand. The Hospitality Associates Team is made up of fun, funny, honest and caring individuals who have a true sense of urgency when it comes to our players and fellow Team Members.

RESPONSIBILITIES

• Prioritizes the guest experience, by providing tours, answering questions, enforcing guest safety and providing playful interactions with players.
• Helps with the upkeep, maintenance, cleanliness, and operations of the entertainment side of the venue.
• Provides authentic, fun, approachable, and humble interpersonal interactions and shows up on time daily to provide best-in-class service.
• Continuously upholds Level99 brand and visual standards across all parts of the business, including product, experience, display standards, as well as environmental cleanliness and organization.
• Assists with operations, including shift tasks, hands-on guest service, proper facilities upkeep and daily cleaning.
• Ensures guest safety within the venue, inclusive of entertainment safety, continuously monitors and communicates any noticeable risks to guest's health and welfare to a supervisor.
• Assists with venue opening and closing tasks as assigned.
• Other duties, as assigned.

MUST-HAVE SKILLS

• Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays. Full-time availability preferred and weekend availability a MUST.
• Able to work eight hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs.
• Able to grasp, reach overhead, push, lift and carry up to 50 pounds.
• Ability to work well under pressure in a fast paced, ever changing work environment.
• Strong verbal and written communication skills.
• Understands, utilizes and embraces new technology and its implementation into our operation.
• A team player with a positive, joyful, upbeat and energetic attitude.

OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE

• Minimum 1 year experience working directly with guests or customers.
• Strong public speaking or performance experience.
• Retail Sales Associate experience preferred but not required.

While we don't expect a candidate to have deep experience in all of the above, we're looking for someone with the passion and capability to learn quickly in the areas that are new!

YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…

• Like to laugh, would be described as a low maintenance, low drama person, have a tendency to have a bit of fun while you work.

• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job.

• Are just a little bit obsessive about getting the details right the first time.

• Have a high energy personality, the kind of person who is typically smiling, and likes to get it done now .

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