Hospitality IT Support (Part Time)
: Job Details :

Specific Gravity Group, Inc. (SpecGravity) works exclusively with multiunit hospitality and retail brands globally, and is currently hiring for an On-Site IT Support person to join our team in New York City, with experience specifically in supporting technology within Hospitality (Fast Casual, Full Serve, Quick Server, etc.) organizations.

*This role is part time, as needed, with typical work days being Friday - Sunday, 3pm-11pm schedule*

We're looking for a Part Time / As Needed individual to join the team, with a specific concentration on Hospitality Systems Administration, with a specialty in Audio Visual. This is the perfect role for someone with a background in supporting the Hospitality or Retail technology in a brand, looking to work freely and collaboratively with a team and client, moving their career forward as a Systems Administrator, in an ever changing environment. This individual will work one on one with clients and end users daily, and make impactful decisions on a regular basis, and have the opportunity to engage in short and long term projects.

With clients in New York, this position's responsibilities can vary, but will encompass various areas of IT infrastructure, from Network, AV, and Point of Sale support.

Responsibilities:

• Provide onsite support for various client systems (POS, AV, Network, Laptop/Desktop, etc.);
• Setup and Breakdown of hardware;
• Troubleshooting hardware and software issues as needed;
• Adhere to and/or create IT processes and SOP's;
• Manage, maintain, troubleshoot and support POS, networks, AV, hardware, software, and other related peripherals in client environment;

Requirements:

• 4 years experience in a technical support role providing service desk IT support, AV Support, POS support, network support, etc. troubleshooting Hospitality or Retail end-user issues with hardware and software;
• 2 years experience working in Hospitality or Retail
• Experience with POS hardware and software installation, support, and maintenance;
• Excellent time management, communication, and customer service skills;
• Ability to act independently, with initiative in a customer environment, as well as the ability to engage and collaborate with other IT Service and support teams to find and implement resolutions;
• Impeccable attention to detail;

Job Type: Part-time

Experience Requirement:

• Hospitality or Retail IT Support: 4 years
• POS Support Experience

Preferred Experience:

• Experience working with Hospitality end users;
• Experience with networks;
• Experience with A/V systems;

Specific Gravity Group focuses on providing fully managed technology operations and infrastructure support for emerging brands without an IT department, and a co-managed option for brands with a small or single person IT department in need of extra support. SpecGravity works with Hospitality and Retail brands of all sizes, typically with a 30 location minimum with no maximum number of locations. SpecGravity has proven experience tackling complex NSO (New Store Opening), Rollouts, Field Support, Cybersecurity, and General IT Support nationally, and is seeking a Hospitality Technology Infrastructure Support Engineer to join the team and continue its track record of excellence as it grows and expands.