Location: Grand Rapids,MI, USA
Provides team leadership and assists the team in scheduling and workflow to ensure customers are serviced and administrative duties are completed in a timely manner. Directs and maintains accountability for complex, multi-faceted programs. Provides administrative support through the appropriate use of software and/or other tools. Acts as a subject matter expert and resource for others on the team. Exhibits initiative and knowledge to assure operations carry on in the usual manner in management's absence.
If you are interested in applying for this job, please make sure you meet the following requirements as listed below.Essential FunctionsServe as subject matter expert when interacting with peers to provide resolution of complex/escalated issues.
Manage team workloads and assign work based on peak times ensuring all work is completed within the departments documented time frames.
Support leadership in monitoring issues with workflow, workloads, staffing and reporting.
Maintain excellent knowledge of appropriate regulatory/compliance requirements and ensures adherence.
Serves as subject matter expert on systems/technology utilized.
Required
High School Diploma or equivalent.
2 years of relevant experience in a customer service environment with increasing level of responsibility.
Preferred
Associate's Degree or equivalent specific course work in office administration/secretarial science or equivalent level of education and experience.
As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.
Primary Location: SITE - Butterworth Hospital - 100 Michigan St - Grand Rapids
Department Name: Guest Services - Butterworth
Employment Type: Full time
Shift: Day (United States of America)
Weekly Scheduled Hours: 40
Hours of Work: 5:00 a.m. to 1:00 p.m.
Days Worked: Monday to Friday
Weekend Frequency: Variable weekends
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