The Hospitality Leader position at Chick-fil-A Hawks Creek is designed to give individuals the opportunity to develop important leadership skills. These skills will primarily be in restaurant hospitality, where your mission on a daily basis is to supervise the front of the house to ensure excellent hospitality is being displayed in the drive-thru and dining room. Starting as a Team Member, you will be trained in every area of the restaurant (eleven different areas), until you are proficient. Participants are required to work at least 30-60 days to prove themselves in the basics before we formally move forward with the promotion to leadership. If you meet the general requirements for a leadership promotion, you will begin a development process in the following areas to become a Hospitality Leader.
- Operations: Learning to lead a team in execution of our core values (fast, friendly, and accurate service), and our mission statement (impacting the community through giving and love).
- Training/Coaching: Learning to develop and train team members efficiently, and coaching teams to maximize productivity and team member engagement.
- Food Safety, completing Food Safety weekly audit as well as ensuring the SAFE Daily Critical are being completed.
- ERQA- Electronic Restaurant Quality Assessment. This is a daily audit that checks on the quality of food and general restaurant cleanliness/functionality/and environment.
- Hospitality & Guest Experience: This includes leading giveaways, and talking with care to guests.
- Drive-thru Efficiency: Correct execution of the outside drive-thru play.
- Change Ordering & Cash Management: Auditing InForm reports as well as monitoring cash risk and change fund on hand.
- Facilities & Equipment: Deep clean checklists on Jolt (our operations platform). As well as auditing the repair and working function of all equipment AND smallwares in the location. Managing maintenance calendar schedule.
- Scheduling/Labor Management/People: How to use the Hotschedules software as well as complete a schedule in a timely manner. Sit in on interviews.
- Catering operations: Correct execution of catering requirements, including CMT software proficiency, POS, and phone etiquette, lead times, etc..
- Core Leadership Values: Learn and execute our core leadership values:
- Set clear expectations
- Communicate constantly
- Promote consistent accountability
- Be willing to coach, teach and serve
General Skills/Qualifications:
- Prior involvement in team sports, clubs, or service organizations preferred
- Basic math and writing
- Adaptable and dependable
- Service-oriented mindset
- Attention to detail
- Coachable attitude
- Ability to hold people accountable to procedures and policies
- Sense of Urgency
- Ability to work a changing schedule (mornings and evenings)
- Available to work weekends
Benefits:
- Subsidized health insurance.
- Free meals on shift.
- Life insurance.
- Team member family events.
- Opportunities for advancement.