Location: Chicago,IL, USA
Are you a seasoned sales and operations professional looking to work in one of the most iconic buildings in downtown Chicago?Arch Amenities Group the leading provider of amenities management and consulting services for commercial and residential spaces is seeking a Hospitality Manager for an iconic building in downtown Chicago featuring business class amenities and meetings and events spaces. Our ideal candidate has prior hospitality experience specifically within hotels, food & beverage, meeting and event sales, and operations. Exceptional customer service experience required. You will collaborate with Property Management and ensure that all on-site team members deliver superior customer service within the Amenity Space. Responsibilities:Oversee and assist in planning, organizing, directing, and evaluating the activities of multiple outlets will include food, beverage, meetings & events, and audio-visual services.Activate and sell meetings and events in multiple different meetings and events spaces.Solicit new corporate and social clients to meet/exceed sales goals.Nurture the full sales cycle from prospect to close. Work with clients throughout the booking and planning process by negotiating pricing and estimates, generating proposals and contracts, BEOs, securing payment details, etc. Oversee the daily operations of the above functions through direct interface and communication with the Property Management Team. Working with the Property Management Team to ensure their goals and expectations are fully understood; and then communicating such expectations to Corporate.Ensures accurate facility maintenance procedures and checklists through routine preventative maintenance and repair.Maintains a monthly inventory of supplies, equipment, and or products.Daily presence on property greeting customers and assisting with all client's needs.Attend management meetings with the Property Management Team.Manage and build relationships with third-party vendors to enhance customer experience.Maintains cooperation and teamwork throughout the facility, placing a high emphasis on client service and satisfaction.Identifies, evaluates, and resolves problems in a timely manner, utilizing innovative ideas and sound judgment.Following established guidelines for obtaining proper approvals and providing accurate and timely explanations/documentation for any expenditures of company funds.Ensuring that appropriate standard operating procedures are in place for all operations of the Space, and that these procedures are modified as changes occur, or new responsibilities are assumed.Conducting quarterly sales & operations reviews with the PM & Ownership.Ensure compliance with all state licensing and health requirements.Other duties as assigned.Qualifications:BS degree preferred, but not necessary if employee has related hospitality experience. Minimum of 5 years hospitality experience.Holds and maintains applicable certification requirements for position to include: Food Handlers Alcohol Awareness CPR and First AidExperience in meetings and event sales as well as planning execution.Excellent organizational and administrative skills, with the ability to prioritize tasks.Ability to carry out responsibilities with little supervision, as well as juggle many tasks simultaneously. Excellent verbal and written communication. Ability to interact with customers in a professional and pleasant manner, daily. Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details.Discreet, ethical, and committed to maintaining a high degree of confidentiality.A passion for delivering extraordinary service, to provide transformational service in hospitality.A consistently professional approach, including a strong sense of self- respect and integrity, as well as respect for and interest in others. Being clearly vested in one's career. Extensive knowledge in customer service, food & beverage, meeting & events.Ability to think strategically in terms of both short-term and long-term objectives and challenges.A mindset to take ownership and responsibility within, and outside, one's job domain.Excellent overall computer skills with advanced knowledge of all Microsoft Office software.Move, transport, position, put, install, move 25lbs or more.Disclaimer:The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.