Overview:We are seeking a dynamic, passionate, and organized Hospitality Manager to oversee the daily operations of our craft beer and live music venue. This role is essential in creating a vibrant and memorable experience for guests while ensuring efficient management of staff, service, and overall venue atmosphere. The ideal candidate has a love for craft beer, live music, and exceptional hospitality, with a keen understanding of what makes each guest's experience unique and enjoyable.RequirementsKey Responsibilities:
Guest Experience & Service: - Deliver exceptional hospitality and ensure a warm, inviting atmosphere for all guests.
- Handle guest inquiries, complaints, and feedback promptly and professionally.
- Develop and implement service standards to create a consistent guest experience.
- Work closely with bar staff, security, and service teams to maintain high levels of customer satisfaction.
Team Leadership & Staff Management: - Recruit, train, and manage a motivated hospitality team including bar staff, servers, and support staff.
- Schedule staff shifts and ensure proper staffing levels for events and peak times.
- Conduct performance evaluations, provide feedback, and identify training needs.
- Foster a positive team culture, encouraging collaboration and professional growth.
Venue Operations: - Oversee the day-to-day operations, including opening and closing procedures.
- Ensure all areas are clean, well-maintained, and comply with health and safety regulations.
- Manage vendor relationships and coordinate with suppliers for inventory and orders (beer, food, and supplies).
- Maintain inventory controls and ensure proper storage of craft beer and other products.
- Handle cash management, including daily reconciliation and financial reporting.
Event & Entertainment Management: - Collaborate with the events team to coordinate live music, beer tastings, and special events.
- Ensure smooth execution of events, working closely with artists, promoters, and staff.
- Manage ticketing, crowd control, and security measures for live performances.
- Assist with marketing initiatives, including promotions, social media, and event advertising.
Craft Beer Knowledge & Menu Development: - Maintain a strong understanding of craft beer styles, trends, and brewing techniques.
- Collaborate with the head bartender and kitchen team to curate a beer list that complements the venue's offerings.
- Engage guests with beer knowledge and recommend pairings or new arrivals.
- Work with suppliers and local breweries to create exclusive or seasonal beer offerings.
Qualifications:
- Proven experience in hospitality or venue management (preferably in a bar, brewery, or music venue setting).
- Strong leadership skills with the ability to motivate and manage a diverse team.
- Passion for craft beer and live music, with knowledge of the local beer scene.
- Exceptional communication and interpersonal skills.
- Experience managing events, live performances, or other entertainment.
- Financial acumen, including budgeting, inventory control, and P&L management.
- Ability to work flexible hours, including nights, weekends, and holidays.
Preferred Skills:
- Beer Cicerone certification or equivalent craft beer knowledge.
- Experience in marketing or promotions.
- Knowledge of point-of-sale (POS) systems and venue management software.
- Familiarity with health and safety regulations in hospitality.
BenefitsCompensation: Competitive salary, with benefits including health coverage, performance bonuses, and discounts on food and beverages.