Hospitality Manager
: Job Details :

Glasco is a collection of design-forward luxury homes that reimagine hospitality. With

one property operational, and more on the way, Glasco offers short term luxury home

rentals to the modern traveler. The existing location in Woodstock NY, and more to

come in select locations around the U.S. and eventually internationally, hand-picked

homes to be the best short-term rentals on the market.

JOB DESCRIPTION – HOSPITALITY MANAGER

Glasco is seeking a Hospitality Manager to work in collaboration with founder Rob Ross

to run day to day operations as well as grow the brand and create systems that will

allow the company to grow successfully. At this exciting time in the company, this role

will help shape the future of Glasco and will get to grow with the company. We're looking

for an energetic individual who wants to be a part of a growing young company and can

think outside the box to help create a new brand of luxury homes.

RESPONSIBILITIES

• Manage property bookings and interface with guests throughout including

nights and weekends.

• Manage vendors servicing rental properties, scheduling cleanings, repairs,

deliveries, etc.

• Ensure timely completion of long-term projects such as construction, business

development, and marketing plans.

• Assist in development in brand including searching for future properties, and

building out systems for guest management, inventory, vendor management,

etc.

• Setting up new properties including finding vendors in new locations.

QUALIFICATIONS

• Computer literacy with an emphasis in G-Suite and Microsoft Office
• Driver's License and clean driving record
• Thrives under pressure and able to work in a fast-paced environment
• Excellent communication and time management skills; ability to prioritize

tasks

• Attention to detail, with dedication to excellence and accuracy
• Self-starter, enthusiastic team-player with a can-do attitude

KEY RESPONSIBILITIES

• Manage Reservations: Oversee the end-to-end booking process, including

inquiries, confirmations, cancellations, and modifications.

• Customer Service: Provide exceptional customer service to guests,

addressing inquiries, resolving issues, and ensuring a positive experience.

• Property Management: Work closely with housekeeping staff to ensure

properties are ready for guests and meet quality standards.

• System Management: Utilize reservation software to track bookings, manage

calendars, and generate reports.

• Feedback and Improvement: Collect guest feedback and work with

management to implement improvements based on reviews and

suggestions.

GUEST INTERACTION

• Oversee guest communication through various channels (email, hostfully,

social media, in-person).

• Respond to guest inquiries and feedback in a timely and professional

manner.

FEEDBACK AND IMPROVEMENT

• Monitor guest feedback and reviews to identify areas for improvement.

• Implement initiatives based on guest insights to enhance service quality.