Hospitality Manager
: Job Details :

Summary:The Hospitality Manager will be responsible for directly overseeing the front of house hospitality teams to ensure that Cosm's culture and established Pillars of Service are met throughout the venue; ranging from our Fan Experience to our Food & Beverage teams. As the Hospitality Manager,you will be responsible for working with various teams to bring passion and enthusiasm while delivering the best-in-class Shared Reality Fan Experience.Responsibilities:* Recruit, train, and develop a bench of exceptional team members to deliver Cosm's best-in-class fan experience.* Oversee daily operations of the Service team, while partnering with other departments to provide a holistic, fan-centric Cosmworthy experience.* Partner with the Cosm Academy team to develop and maintain all hospitality related SOP's standard operating procedures and policies and conduct regular audits to ensure compliance with our CosmWorthy Standards.* Implement existing recognition program using the Cosm academy to reward the right behavior on a daily, weekly, monthly, and yearly basis.* Responsible for weekly scheduling of Service teams with the ability to adapt to needs of the business and/or special events* Handle fan inquiries, complaints, and feedback to align with Cosm worthy standards and produce positive reviews across all social platforms* Developing and implementing operational strategies to enhance the guest experience and improve service quality* Develop incremental revenue opportunities across the business while staying current with industry trends and best practices* Oversight of fan feedback programs while training teams how to action plan based on data.* Partner with Purchasing Manager to facilitate weekly inventory needs.* Coordinate the day of event collaboration with all other departments for multiple program turns within a specific day, including pre-shift meetings and closing reports* Manage facility's compliance to Americans with Disabilities Act (ADA) compliance.* Assist to oversee and manage the Lost and Found program.* Must Lead daily through our Pillars of Service: Connected, Optimistic, Service Oriented and Memorable.Experience:* 3+ years of attraction, restaurant, sports, hotel, or entertainment experience in a Management Role.* Bachelor's degree in business hospitality or marketing* Proven ability to build, train, and lead high-performing teams to align internally around critical sales and marketing initiatives to enhance the guest experience.* Strong analytical and financial skills are a must.* Excellent communication and leadership skills.* Able to work seamlessly with peers and senior leaders across all business functions.* Experience thriving in a fast-paced environment; must be able to adapt to change daily.* Organization and planning skills: prioritizing and handling multiple tasks and delegating effectively.* Able to work traditional and non-traditional hours (nights, weekends, holidays) as required.* Availability to work varied shifts, including evenings, weekends, and holidays.* Ability to stand and walk for long periods of time including maneuvering up and down stairs.* Proficient with Microsoft Word, Excel, and PowerPoint* Proficient with guest service tools, point of sale systems, kitchen display systems, and human resource systems preferredOther details* Job Family Venues* Pay Type SalaryApply Now* The Colony, TX, USA